Blue Light Card is expanding its Member Operations with two CX Manager roles. You will own complex member issues, analyze root causes, and implement practical fixes to improve the member experience.
The role blends quick wins with longer-term process improvements and requires collaboration across Product, Engineering, Partnerships, Marketing andour internal tools. You will work with Zendesk, Lightdash and our admin panel, leveraging AI tools in the pipeline to reduce friction and improve
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CX Manager: Transform Member Experience (Hybrid) employer: Blue Light Card Ltd
Blue Light Card Ltd is an exceptional employer that fosters a collaborative and dynamic work culture, perfect for those looking to make a meaningful impact in the retail sector. With a strong focus on employee growth, you will have access to ongoing training and development opportunities, ensuring your career flourishes while working alongside a passionate team dedicated to supporting frontline workers. Located in a vibrant area, the company offers unique advantages such as flexible working arrangements and a commitment to work-life balance, making it an attractive place for ambitious professionals.
