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- Tasks: Manage key client accounts and enhance client relationships through effective communication.
- Company: Leading national law firm with a focus on client care and collaboration.
- Benefits: Market rate salary, flexible part-time hours, and opportunities for professional growth.
- Other info: Exciting career development opportunities in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in client experiences.
- Qualifications: Experience in legal or professional services and strong relationship-building skills.
The predicted salary is between 40000 - 50000 £ per year.
A leading national law firm is seeking a Client Relationship Manager to join their UK team, based from one of their UK offices. The role holder will be responsible for managing a portfolio of key client accounts as part of the firm's client care programme, working closely with client-facing teams to set and achieve objectives. This includes establishing trusted relationships, cross-selling opportunities and developing specific Business Development and marketing initiatives, to improve the overall client experience. The firm are open to candidates looking for part-time hours.
The Responsibilities:
- Act as the account manager for a selected group of key client care accounts.
- Maintaining client service tools for each client liaising with the client service team.
- Take lead on calls identifying arising actions and seeing them through to completion.
- Identify opportunities to cross–sell across departments' firm wide.
- Involvement in client listening activities, to gather feedback and ensure follow-up.
- Attending client relationship meetings, providing valuable insights and training fee earners on client listening and client experience activities.
- Conduct quarterly financial analysis of key client accounts and advising fee earners.
- Monitor client investment for key accounts to ensure ROI.
- Collaborate with the wider BD team to develop compelling tenders for panel appointments for key clients.
The Candidate:
- Previous experience working within a legal / professional services environment.
- Proven client relationship / business development experience is required.
- Able to build relationships with fee earners across offices and with wider Marketing team.
Please note: Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered.
Client Relationship Manager – Midlands in West Bromwich employer: Blue Legal
Contact Detail:
Blue Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager – Midlands in West Bromwich
✨Tip Number 1
Network like a pro! Get out there and connect with people in the legal and professional services sectors. Attend industry events, join relevant groups on LinkedIn, and don’t be shy about reaching out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the firm thoroughly and understand their client care programme. Be ready to discuss how your experience aligns with their needs, especially in managing key client accounts. Practise common interview questions and think of examples that showcase your relationship-building skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. Mention something specific from your conversation to remind them of your fit for the role. It shows you’re genuinely interested and keeps you on their radar.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates. So, get your application in and let’s land that job together!
We think you need these skills to ace Client Relationship Manager – Midlands in West Bromwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Relationship Manager role. Highlight your experience in managing client accounts and any relevant business development skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've built relationships and improved client experiences in the past. We love a good story!
Showcase Relevant Experience: Since we’re looking for candidates with experience in legal or professional services, make sure to emphasise any relevant roles you've had. We want to see how your background aligns with what we do at StudySmarter.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Blue Legal
✨Know Your Clients
Before the interview, take some time to research the firm's key clients and their industries. Understanding their needs and challenges will help you demonstrate how you can enhance client relationships and drive business development.
✨Showcase Your Experience
Be ready to discuss your previous experience in client relationship management, especially within legal or professional services. Prepare specific examples of how you've successfully managed accounts and contributed to client satisfaction.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle client issues. Think of situations where you identified cross-selling opportunities or improved client experiences, and be ready to share those stories.
✨Engage with the Interviewers
During the interview, make sure to engage with your interviewers by asking insightful questions about their client care programme and business development strategies. This shows your genuine interest in the role and helps you understand their expectations better.