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- Tasks: Manage key client accounts and enhance client relationships through innovative strategies.
- Company: Leading national law firm with a focus on client care and collaboration.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Other info: Part-time options available and excellent career development prospects.
- Why this job: Join a dynamic team and make a real difference in client experiences.
- Qualifications: Experience in legal or professional services and strong relationship-building skills.
The predicted salary is between 40000 - 50000 £ per year.
A leading national law firm is seeking a Client Relationship Manager to join their UK team, location is flexible. The role holder will be responsible for managing a portfolio of key client accounts as part of the firm's client care program, working closely with client facing teams to set and achieve objectives. This includes establishing trusted relationships, cross-selling opportunities and developing specific BD and marketing initiatives, to improve the overall client experience. The firm are open to candidates looking for part-time hours.
The Responsibilities:
- Act as the account manager for a selected group of key client care accounts.
- Maintaining client service tools for each client liaising with the client service team.
- Take lead on calls identifying arising actions and seeing them through to completion.
- Identify opportunities to cross–sell across departments' firm wide.
- Involvement in client listening activities, to gather feedback and ensure follow-up.
- Attending client relationship meetings, providing valuable insights and training fee earners on client listening and client experience activities.
- Conduct quarterly financial analysis of key client accounts and advising fee earners.
- Monitor client investment for key accounts to ensure ROI.
- Collaborate with the wider BD team to develop compelling tenders for panel appointments for key clients.
The Candidate:
- Previous experience working within a legal / professional services environment.
- Proven client relationship / business development experience is required.
- Able to build relationships with fee earners across offices and with wider Marketing team.
Please note: Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered. We regret that our clients will not accept applications outside of these areas.
Client Relationship Manager – Birmingham in West Bromwich employer: Blue Legal
Contact Detail:
Blue Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager – Birmingham in West Bromwich
✨Tip Number 1
Network like a pro! Get out there and connect with people in the legal and professional services sectors. Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the firm thoroughly and understand their client care programme. Be ready to discuss how you can enhance client relationships and drive business development. Practise common interview questions and think of examples from your past experience that showcase your skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. Mention something specific from your conversation to remind them of your fit for the role. It shows you're genuinely interested and keeps you on their radar.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Client Relationship Manager role. Plus, applying directly can sometimes give you an edge over other candidates. So, get your application in and let’s make it happen!
We think you need these skills to ace Client Relationship Manager – Birmingham in West Bromwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Relationship Manager role. Highlight your experience in managing client accounts and any relevant business development skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about client relationships and how your background fits with our firm. We love seeing genuine enthusiasm for the role.
Showcase Relevant Experience: Be specific about your previous roles in legal or professional services. We’re looking for proven experience, so don’t hold back on sharing your successes in client management and cross-selling opportunities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Blue Legal
✨Know Your Clients
Before the interview, take some time to research the law firm and its key clients. Understanding their client care programme and recent initiatives will help you demonstrate your knowledge and show how you can contribute to their goals.
✨Showcase Your Relationship Skills
Be prepared to discuss specific examples of how you've built and maintained client relationships in the past. Highlight any cross-selling opportunities you've identified and how you’ve successfully collaborated with teams to enhance client experiences.
✨Prepare for Financial Discussions
Since the role involves conducting financial analysis of key accounts, brush up on your financial acumen. Be ready to talk about how you've monitored client investments and ensured ROI in previous roles.
✨Engage with Client Feedback
Demonstrate your understanding of the importance of client feedback. Share any experiences where you've gathered insights from clients and how you followed up to improve services. This shows that you value client input and are proactive in enhancing their experience.