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- Tasks: Manage key client accounts and enhance client relationships through innovative strategies.
- Company: Leading national law firm with a focus on client care and collaboration.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Part-time options available; excellent career development potential.
- Why this job: Join a dynamic team and make a real difference in client experiences.
- Qualifications: Experience in legal or professional services and strong relationship-building skills.
The predicted salary is between 30000 - 40000 £ per year.
A leading national law firm is seeking a Client Relationship Manager to join their UK team, based from one of their UK offices. The role holder will be responsible for managing a portfolio of key client accounts as part of the firm's client care programme, working closely with client facing teams to set and achieve objectives. This includes establishing trusted relationships, cross-selling opportunities and developing specific Business Development and marketing initiatives, to improve the overall client experience. The firm are open to candidates looking for part-time hours.
The Responsibilities:
- Act as the account manager for a selected group of key client care accounts.
- Maintaining client service tools for each client liaising with the client service team.
- Take lead on calls identifying arising actions and seeing them through to completion.
- Identify opportunities to cross–sell across departments' firm wide.
- Involvement in client listening activities, to gather feedback and ensure follow-up.
- Attending client relationship meetings, providing valuable insights and training fee earners on client listening and client experience activities.
- Conduct quarterly financial analysis of key client accounts and advising fee earners.
- Monitor client investment for key accounts to ensure ROI.
- Collaborate with the wider BD team to develop compelling tenders for panel appointments for key clients.
The Candidate:
- Previous experience working within a legal / professional services environment.
- Proven client relationship / business development experience is required.
- Able to build relationships with fee earners across offices and with wider Marketing team.
Please e-mail your CV and covering letter in the strictest confidence to rosie.porter@bluelegal.com. Once you have sent your CV, feel free to telephone me on 0207 118 3003.
Please note: Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered.
Client Relationship Manager in West Bromwich employer: Blue Legal
Contact Detail:
Blue Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager in West Bromwich
✨Tip Number 1
Network like a pro! Get out there and connect with people in the legal sector. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Remember, it’s all about building those relationships!
✨Tip Number 2
Prepare for interviews by researching the firm and its clients. Understand their values and recent news. This will help you tailor your responses and show that you’re genuinely interested in the role. Plus, it’ll give you some great talking points!
✨Tip Number 3
Practice your pitch! You need to be able to clearly articulate your experience and how it relates to client relationship management. Role-play with a friend or in front of a mirror until you feel confident and natural.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. And while you’re at it, check out our website for more opportunities – we’ve got loads of roles that might just be perfect for you!
We think you need these skills to ace Client Relationship Manager in West Bromwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Relationship Manager role. Highlight your experience in managing client accounts and any relevant business development skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've built relationships and improved client experiences in the past. We love a good story that showcases your skills!
Showcase Relevant Experience: Since we’re looking for candidates with experience in legal or professional services, make sure to emphasise any relevant roles you've had. We want to know how your background aligns with what we do at StudySmarter.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Blue Legal
✨Know Your Clients
Before the interview, research the law firm's key clients and their industries. Understanding their needs and challenges will help you demonstrate how you can enhance client relationships and drive business development.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your client relationship management skills. Be ready to discuss how you've successfully managed accounts, identified cross-selling opportunities, and improved client experiences.
✨Engage with Questions
During the interview, ask insightful questions about the firm's client care programme and their approach to client feedback. This shows your genuine interest in the role and helps you understand how you can contribute effectively.
✨Demonstrate Team Collaboration
Highlight your ability to work with various teams, especially fee earners and the marketing team. Share examples of how you've collaborated in the past to achieve common goals, as this is crucial for the Client Relationship Manager role.