Senior CRM Executive

An international law firm is currently looking for a Senior CRM Executive to join their team in London. They seek a proactive team player who will develop and implement strategic ideas in order to help raise the firm’s profile. This role reports to the Senior CRM Manager.

The Responsibilities:

• Maintain and manage any technical issues and support the successful resolution and communication of these issues with key stakeholders.
• Work alongside the IT team and the wider CRM team to implement the roll out of a new CRM system.
• Collaborate with the IT Training team and CRM Executive to help identify training requirements, develop training programmes, and implement training for colleagues.
• Recommend and identify innovative ways to communicate with user groups.
• Advise and support MBD on best practice approaches to using the CRM system.
• Contribute proactively to the ongoing development of the CRM team and raise the firm’s profile.

The Candidate:

• Experience working with CRM systems.
• Extensive experience with CRM systems (e.g. Salesforce, InterAction, or another major CRM platform used in professional services).
• Data management and data analysis skills.
• Understanding of client development and the wider BD/Marketing mix.

Please note: Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm, or a high profile relevant Association or Agency will be considered. We regret that our clients will not accept applications outside of these areas.

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