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For Companies At a Glance
- Tasks: Lead CRM strategy and optimise systems for client development in a prestigious law firm.
- Company: Join a top-tier international law firm with a focus on innovation and client relationships.
- Benefits: Competitive salary, professional growth opportunities, and a dynamic work environment.
- Why this job: Make a real impact by enhancing client relationships and driving business success.
- Qualifications: Experience in CRM management, preferably in legal or professional services.
- Other info: Collaborative team culture with a focus on excellence and compliance.
The predicted salary is between 28800 - 48000 £ per year.
Blue Legal is excited to partner with a prestigious international law firm in the search for a CRM Manager to join their Marketing & Business Development team. This is an exciting opportunity for a highly motivated CRM professional to take ownership of the firm’s CRM strategy, drive operational excellence, and support a global team in strengthening client relationships.
The Responsibilities:
- Collaborate with senior leadership to define, refine, and execute the firm’s CRM strategy, ensuring firmwide alignment and best practice implementation.
- Oversee day-to-day management of CRM systems, ensuring they are optimised for client development, relationship mapping, and business development activities.
- Lead a small team, setting clear objectives, providing support and guidance, and ensuring high performance.
- Provide CRM-driven insights and intelligence for strategic planning, pitches, and key client programs across regions.
- Develop and deliver CRM training for various teams, ensuring widespread adoption of best practices across the firm.
- Manage CRM data standards, ensuring compliance with GDPR and other data protection regulations, while maintaining high-quality, actionable data.
The Candidate:
- Significant experience in CRM management, preferably in a professional services or legal environment, with a strong understanding of client development and business development processes.
- Proven experience with major CRM platforms (e.g., InterAction, Vuture) and a track record of successfully managing system enhancements and integrations.
- Strong people management experience with the ability to lead, motivate, and develop a team.
- Ability to translate high-level firm goals into actionable CRM initiatives that drive performance and business growth.
- In-depth knowledge of data protection laws, including GDPR and PECR, with a focus on CRM-related compliance.
- Collaborative & Organised: Strong collaborative approach, with excellent organisational skills and attention to detail.
CRM Manager in London employer: Blue Legal
Contact Detail:
Blue Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and professional services sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your CRM successes. This will help you stand out during interviews and demonstrate your expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. This will help you refine your answers and boost your confidence before the real deal.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting roles waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace CRM Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM Manager role. Highlight your experience with CRM systems and any relevant achievements in client development. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your skills align with our needs. Be genuine and let your personality come through.
Showcase Your People Management Skills: Since this role involves leading a small team, make sure to highlight your people management experience. Share examples of how you've motivated and developed teams in the past – we love to see that!
Follow Up After Applying: Once you've sent your application, don't hesitate to follow up! A quick call or email shows your enthusiasm for the position. We're excited to hear from you, so keep the conversation going!
How to prepare for a job interview at Blue Legal
✨Know Your CRM Inside Out
Make sure you’re well-versed in the CRM platforms mentioned in the job description, like InterAction and Vuture. Familiarise yourself with their features and how they can enhance client relationships. This will show your potential employer that you’re ready to hit the ground running.
✨Showcase Your People Skills
As a CRM Manager, leading a team is key. Prepare examples of how you've successfully managed teams in the past, focusing on how you set objectives and motivated your colleagues. Highlighting your leadership style will demonstrate that you can drive performance and foster collaboration.
✨Understand Data Protection Regulations
Brush up on GDPR and other data protection laws relevant to CRM. Be ready to discuss how you’ve ensured compliance in previous roles. This knowledge is crucial for maintaining high-quality, actionable data, and it shows you take data security seriously.
✨Align with Firm Goals
Think about how you can translate high-level firm goals into actionable CRM initiatives. Prepare to discuss specific strategies you would implement to drive performance and business growth. This will illustrate your strategic thinking and ability to contribute to the firm's success.
