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For Companies At a Glance
- Tasks: Support the implementation of a new CRM system and enhance user engagement.
- Company: Join a leading international law firm in a dynamic marketing team.
- Benefits: Gain valuable experience in a professional environment with growth opportunities.
- Why this job: Make a real impact on user engagement and improve business processes.
- Qualifications: Experience in marketing within legal or professional services and knowledge of CRM systems.
- Other info: Collaborate with a supportive team and develop innovative training programmes.
The predicted salary is between 36000 - 60000 £ per year.
A leading international law firm is seeking a CRM Executive to join their London office. This role will support with the implementation of the firm's new CRM system, and long-term strategic projects and plans to improve user engagement and behaviour. This role sits in the CRM team within the firm's Marketing & BD department, and works closely with a Senior CRM Executive & Manager.
The Responsibilities:
- Communicate with a range of users to understand requirements and suggest potential solutions through use of the CRM.
- Collection of user feedback to develop new processes and provide training.
- Monitoring user adoption and usage KPIs, using reports and dashboards from the CRM.
- Assist the Senior CRM Executive with the maintenance of data and compliance with best-practice standards.
- Collaborate with the senior team to understand objectives and advise on how to improve e-marketing and BD targeting using the CRM.
- Development of training programmes and materials, to identify new innovative uses of the CRM systems.
- Analysis of existing CRM processes, recommending improvements to increase team efficiency.
The Candidate:
- Previous experience working within a Marketing team in a Legal / Professional Services firm.
- Knowledge and experience in using Contact Management Systems.
- Understanding of requirements of key users to encourage engagement and find solutions to their challenges with the use of the CRM system.
- Strong understanding of business processes and strategic goals within a professional services firm.
- Ability to adapt and learn to use the developing CRM function and unfamiliar software quickly.
- Experience working with CRM systems such as Salesforce.
Please note: Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered.
CRM Executive – London employer: Blue Legal
Contact Detail:
Blue Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Executive – London
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and professional services sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Get familiar with CRM systems! Since this role is all about CRM, brush up on your knowledge of systems like Salesforce. Consider taking a quick online course or watching tutorials to show you’re proactive and ready to hit the ground running.
✨Tip Number 3
Tailor your approach! When you reach out to potential employers, mention specific projects or initiatives that align with their goals. Show them you understand their needs and how you can contribute to improving user engagement and behaviour.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it’s a great way to stay updated on new roles that pop up!
We think you need these skills to ace CRM Executive – London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM Executive role. Highlight your experience in marketing within a legal or professional services firm, and don’t forget to mention any CRM systems you've worked with, especially Salesforce!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Talk about your understanding of user engagement and how you can contribute to improving processes within the CRM team.
Showcase Your Skills: In your application, be sure to showcase your skills in data management and user training. Mention any specific projects where you’ve successfully implemented new processes or improved user adoption rates.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Blue Legal
✨Know Your CRM Inside Out
Make sure you’re familiar with the CRM systems mentioned in the job description, especially Salesforce. Brush up on its features and how it can be used to improve user engagement. Being able to discuss specific functionalities will show your expertise and enthusiasm for the role.
✨Understand the Legal Landscape
Since this role is within a law firm, it’s crucial to understand the unique challenges and processes of the legal sector. Research common marketing strategies used in legal services and think about how CRM can enhance these efforts. This knowledge will help you connect with the interviewers.
✨Prepare for User Engagement Questions
Expect questions about how you would gather user feedback and improve user adoption of the CRM system. Think of examples from your past experience where you successfully engaged users or implemented training programmes. Be ready to share these stories!
✨Show Your Analytical Side
The role involves analysing existing CRM processes and recommending improvements. Prepare to discuss how you’ve used data to drive decisions in previous roles. Bring examples of reports or dashboards you’ve worked with, and be ready to explain how they influenced your strategies.
