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- Tasks: Support lawyers and product teams in managing content and ensuring accuracy on live websites.
- Company: Leading online legal services provider with a focus on innovation.
- Benefits: Competitive salary, flexible working hours, and valuable experience in a dynamic environment.
- Why this job: Join a collaborative team and make a real impact in the legal tech space.
- Qualifications: Experience in content management, strong attention to detail, and excellent communication skills.
- Other info: Opportunity for professional growth in a fast-paced, supportive atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
Location: London
Salary: Market Rate
Salary band: Dependant upon experience
Contract type: Contract/Temporary
Date posted: 30th June 2025
Blue Legal are partnering with a leading online legal services provider firm who are recruiting for a Client Support Analyst to join their London office on a 9 month FTC basis. The role involves providing content management and administrative support for existing and new products.
Responsibilities
- Work closely with product teams and lawyers to coordinate content development and ensure alignment with business objectives and legal requirements.
- Update and maintain live product websites within business-critical timeframes, ensuring accuracy and timeliness of all published content.
- Draft and send important alerts to clients in a timely manner, maintaining clear and effective communication channels for critical updates.
- Ensure adherence to agreed service levels and updating cycles while monitoring the release of new or updated content to maintain standards.
- Coordinate and obtain relevant sign-off from product teams and lawyers before publication to live websites, ensuring proper approval processes.
- Provide active support to product teams and lawyers in content development while updating and maintaining intranet sites that promote and manage products and initiatives.
Qualifications
- Experience supporting lawyers with excellent attention to detail, organisational skills, and a proactive, self-motivated approach able to work independently under pressure while maintaining high accuracy and methodical work practices.
- Excellent communication and interpersonal skills at all levels with daily interaction across product, legal and support teams, combined with a proven track record of effective teamwork and collaborative working relationships.
- Strong experience managing complex website content with HTML and XML editing tools, structured data authoring concepts, database creation and maintenance capabilities, plus the ability to rapidly learn new IT applications and develop detailed product knowledge for handling subscriber enquiries.
Client Support Analyst in London employer: Blue Legal
Contact Detail:
Blue Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Analyst in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and tech sectors. We all know someone who knows someone, so don’t be shy about asking for introductions or advice.
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. We want you to be able to discuss how your skills align with their needs, especially in content management and support.
✨Tip Number 3
Show off your skills! If you’ve got experience with HTML and XML, bring it up in conversations. We love seeing candidates who can demonstrate their technical prowess and attention to detail.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for proactive candidates who take the initiative.
We think you need these skills to ace Client Support Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Support Analyst role. Highlight your experience with content management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've supported teams in the past and your approach to maintaining high accuracy under pressure.
Show Off Your Communication Skills: Since this role involves daily interaction with various teams, make sure to showcase your excellent communication skills in your application. We love candidates who can convey complex information clearly and effectively!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at Blue Legal
✨Know Your Stuff
Make sure you understand the role of a Client Support Analyst inside out. Familiarise yourself with content management, legal requirements, and the tools mentioned in the job description like HTML and XML. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves daily interaction with product teams and lawyers, be prepared to demonstrate your excellent communication skills. Think of examples where you've effectively communicated complex information or collaborated with different teams. This will highlight your interpersonal abilities.
✨Be Detail-Oriented
Attention to detail is crucial for this role. During the interview, share specific instances where your meticulous nature has helped prevent errors or improved processes. This will reassure them that you can maintain high accuracy under pressure.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s products and how they align with business objectives. This shows that you’re not just interested in the job, but also in how you can contribute to their success. It’s a great way to leave a lasting impression!
