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- Tasks: Join our Marketing Communications team as a CRM Manager, optimising our CRM system.
- Company: Be part of an award-winning national law firm with a strong reputation.
- Benefits: Enjoy a competitive salary and the chance to work in a dynamic environment.
- Why this job: Make a real impact on business development while enhancing your CRM skills.
- Qualifications: Experience with CRM systems, especially MS Dynamics or Peppermint, is essential.
- Other info: This is a 12-month contract role based in Cardiff.
The predicted salary is between 36000 - 60000 £ per year.
An award-winning national law firm is looking for a CRM Manager to join one of their regional offices for a 12-month contract. The Interim CRM Manager will be a key member of the Marketing Communications team, responsible for the implementation, maintenance, and optimal use of the firm’s CRM system, Peppermint/Microsoft Dynamics. The role involves managing CRM data quality, supporting system users, and ensuring that the CRM supports business development and marketing efforts effectively.
The Responsibilities:
- Collaborate with the Business Development team to maintain data accuracy and streamline CRM processes, including pipeline management and campaign tracking.
- Develop and maintain marketing analytics dashboards and regular activity reports.
- Serve as the data guardian, overseeing data cleansing initiatives to remove obsolete or redundant information.
- Provide CRM training and create teaching materials for colleagues.
- Collaborate with end users and developers to refine and prioritise CRM functionality requests, ensuring alignment with business needs.
- Support the development and implementation of a CRM strategy that aligns with the firm’s goals and enhances BD focus.
- Establish policies and procedures for CRM software use and data management.
- Test new CRM programs and work with IT to ensure compliance and integration with existing systems.
- Stay informed about emerging CRM technologies that could benefit the firm.
The Candidate:
- Must have CRM system experience, preferably in a professional services or law firm setting.
- Strong preference for candidates with experience with MS Dynamics/Peppermint.
- Hands-on experience with CRM software management tools and strong knowledge of data management practices.
- Proven ability to manage multiple projects, and meet deadlines under pressure.
Please note: Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered.
CRM Manager (12 Month FTC) – Cardiff employer: Blue Legal
Contact Detail:
Blue Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Manager (12 Month FTC) – Cardiff
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics and Peppermint CRM systems. Since the role specifically mentions these platforms, having a solid understanding of their functionalities will give you an edge during discussions.
✨Tip Number 2
Network with professionals in the legal sector who have experience with CRM systems. Engaging with them can provide insights into the specific challenges and best practices within law firms, which could be beneficial in your application.
✨Tip Number 3
Stay updated on the latest trends in CRM technology and data management practices. Being knowledgeable about emerging tools and techniques can demonstrate your commitment to continuous improvement and innovation in the role.
✨Tip Number 4
Prepare to discuss your previous experiences in managing CRM data quality and user training. Highlighting specific examples where you've successfully implemented processes or improved data accuracy will showcase your suitability for the role.
We think you need these skills to ace CRM Manager (12 Month FTC) – Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with CRM systems, particularly MS Dynamics or Peppermint. Emphasise any roles where you've managed data quality or supported business development efforts.
Craft a Compelling Cover Letter: In your cover letter, explain why you're the perfect fit for the CRM Manager role. Mention specific achievements in previous positions that demonstrate your ability to manage CRM systems and improve data management practices.
Showcase Relevant Skills: Clearly outline your skills related to CRM software management, data analysis, and project management. Use examples from your past work to illustrate how you've successfully handled similar responsibilities.
Highlight Industry Experience: Since the role requires experience in a law firm or similar professional services environment, make sure to detail your relevant work history. This will help you stand out as a candidate who understands the unique challenges of the sector.
How to prepare for a job interview at Blue Legal
✨Know Your CRM Systems
Make sure you have a solid understanding of CRM systems, especially Microsoft Dynamics and Peppermint. Be prepared to discuss your previous experiences with these tools and how you've used them to improve data management and support business development.
✨Showcase Your Data Management Skills
Highlight your experience in maintaining data quality and managing CRM data. Be ready to provide examples of how you've successfully implemented data cleansing initiatives or improved data accuracy in past roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about challenges you've faced in previous roles related to CRM management and how you overcame them, particularly in a law firm or professional services context.
✨Demonstrate Collaboration Skills
Since the role involves working closely with various teams, be prepared to discuss how you've collaborated with others in the past. Share specific examples of how you've worked with marketing or business development teams to enhance CRM processes.
