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- Tasks: Manage and optimise the firm's CRM system while supporting marketing efforts.
- Company: Join an award-winning national law firm with a strong reputation.
- Benefits: Enjoy a competitive salary and gain valuable experience in a professional environment.
- Why this job: Be part of a dynamic team, enhancing your skills in CRM and marketing analytics.
- Qualifications: Experience with CRM systems, especially MS Dynamics/Peppermint, is essential.
- Other info: This is a 12-month contract role based in London.
The predicted salary is between 36000 - 60000 £ per year.
An award-winning national law firm is looking for a CRM Manager to join one of their regional offices for a 12-month contract. The Interim CRM Manager will be a key member of the Marketing Communications team, responsible for the implementation, maintenance, and optimal use of the firm’s CRM system, Peppermint/Microsoft Dynamics. The role involves managing CRM data quality, supporting system users, and ensuring that the CRM effectively supports business development and marketing efforts.
The Responsibilities:
- Collaborate with the Business Development team to maintain data accuracy and streamline CRM processes, including pipeline management and campaign tracking.
- Develop and maintain marketing analytics dashboards and regular activity reports.
- Serve as the data guardian, overseeing data cleansing initiatives to remove obsolete or redundant information.
- Provide CRM training and create teaching materials for colleagues.
- Collaborate with end users and developers to refine and prioritise CRM functionality requests, ensuring alignment with business needs.
- Support the development and implementation of a CRM strategy that aligns with the firm’s goals and enhances BD focus.
- Establish policies and procedures for CRM software use and data management.
- Test new CRM programs and work with IT to ensure compliance and integration with existing systems.
- Stay informed about emerging CRM technologies that could benefit the firm.
The Candidate:
- Must have CRM system experience, preferably in a professional services or law firm setting.
- Strong preference for candidates with experience with MS Dynamics/Peppermint.
- Hands-on experience with CRM software management tools and strong knowledge of data management practices.
- Proven ability to manage multiple projects, and meet deadlines under pressure.
Please note: Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered. We regret that our clients will not accept applications outside of these areas.
CRM Manager (12 Month FTC) employer: Blue Legal
Contact Detail:
Blue Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Manager (12 Month FTC)
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics and Peppermint CRM systems. Since the role specifically mentions these platforms, having hands-on experience or even completing online tutorials can give you a significant edge during interviews.
✨Tip Number 2
Network with professionals in the legal sector who have experience with CRM management. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the specific challenges they face.
✨Tip Number 3
Prepare to discuss your previous experiences in data management and how you've improved CRM processes in past roles. Be ready to share specific examples that demonstrate your ability to enhance data quality and support business development efforts.
✨Tip Number 4
Stay updated on emerging CRM technologies and trends within the legal sector. Showing that you are proactive about learning and adapting to new tools can set you apart as a candidate who is forward-thinking and ready to contribute to the firm's goals.
We think you need these skills to ace CRM Manager (12 Month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with CRM systems, particularly MS Dynamics or Peppermint. Emphasise any roles where you've managed data quality or supported business development efforts.
Craft a Compelling Cover Letter: In your cover letter, explain why you're the perfect fit for the CRM Manager role. Mention your hands-on experience with CRM software and how you can contribute to the firm's marketing communications team.
Showcase Relevant Experience: When detailing your work history, focus on positions within law firms or similar professional services. Highlight specific projects where you improved CRM processes or data management practices.
Prepare for Potential Questions: Think about how you would answer questions related to CRM strategy development and data management. Be ready to discuss your approach to training colleagues and managing multiple projects under pressure.
How to prepare for a job interview at Blue Legal
✨Know Your CRM Systems
Make sure you have a solid understanding of CRM systems, especially Microsoft Dynamics and Peppermint. Be prepared to discuss your hands-on experience with these tools and how you've used them to improve data management and support business development.
✨Showcase Your Data Management Skills
Highlight your experience in maintaining data accuracy and quality. Be ready to provide examples of how you've managed data cleansing initiatives and ensured that CRM processes are streamlined for efficiency.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about challenges you've faced in previous roles related to CRM management and how you overcame them, particularly in a law firm or professional services context.
✨Demonstrate Collaboration Skills
Since the role involves working closely with various teams, be prepared to discuss how you've collaborated with others in past positions. Share specific examples of how you've worked with business development teams to align CRM strategies with organisational goals.
