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- Tasks: Join our CRM team to enhance user engagement and support strategic projects.
- Company: A top international law firm with a focus on innovation and user experience.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and development.
- Why this job: Be part of a collaborative team that values creativity and strategic thinking in marketing.
- Qualifications: Experience in a Marketing role within legal or professional services is essential.
- Other info: Only candidates with relevant sector experience will be considered.
The predicted salary is between 36000 - 60000 £ per year.
A leading international law firm is seeking a CRM Executive to join their London office. This role will support with the implementation of the firm’s new CRM system, and long-term strategic projects and plans to improve user engagement and behaviour. This role sits in the CRM team within the firm’s Marketing & BD department, and works closely with a Senior CRM Executive & Manager.
The Responsibilities:
- Communicate with a range of users to understand requirements and suggest potential solutions through use of the CRM.
- Collection of user feedback to develop new processes and provide training.
- Monitoring user adoption and usage KPIs, using reports and dashboards from the CRM.
- Assist the Senior CRM Executive with the maintenance of data and compliance with best-practice standards.
- Collaborate with the senior team to understand objectives and advise on how to improve e-marketing and BD targeting using the CRM.
- Development of training programmes and materials, to identify new innovative uses of the CRM systems.
- Analysis of existing CRM processes, recommending improvements to increase team efficiency.
The Candidate:
- Previous experience working within a Marketing team in a Legal / Professional Services firm.
- Knowledge and experience in using Contact Management Systems.
- Understanding of requirements of key users to encourage engagement and find solutions to their challenges with the use of the CRM system.
- Strong understanding of business processes and strategic goals within a professional services firm.
- Ability to adapt and learn to use the developing CRM function and unfamiliar software quickly.
- Experience working with CRM systems such as Salesforce.
Please note: Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered.
CRM Executive – London employer: Blue Legal
Contact Detail:
Blue Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Executive – London
✨Tip Number 1
Familiarise yourself with the specific CRM systems mentioned in the job description, particularly Salesforce. Having hands-on experience or even completing online tutorials can give you a significant edge during interviews.
✨Tip Number 2
Network with professionals already working in CRM roles within legal or professional services firms. Engaging in conversations can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your previous experiences in marketing teams, especially how you've contributed to user engagement and process improvements. Real-life examples will demonstrate your capability and fit for the role.
✨Tip Number 4
Stay updated on the latest trends in CRM technology and user engagement strategies. Showing that you're proactive about learning can impress interviewers and highlight your commitment to the role.
We think you need these skills to ace CRM Executive – London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in marketing within a legal or professional services firm. Emphasise your familiarity with CRM systems, particularly Salesforce, and any specific achievements that demonstrate your ability to improve user engagement.
Craft a Compelling Cover Letter: In your cover letter, address how your previous roles have prepared you for the responsibilities outlined in the job description. Mention your understanding of business processes and strategic goals, and how you can contribute to the firm's CRM initiatives.
Showcase Your Technical Skills: Detail your experience with Contact Management Systems and any specific CRM tools you've used. Highlight your ability to analyse data and develop training materials, as these are key aspects of the role.
Demonstrate User Engagement Strategies: Provide examples of how you've previously collected user feedback and implemented solutions to enhance user engagement. This will show your proactive approach and understanding of user needs within a CRM context.
How to prepare for a job interview at Blue Legal
✨Know Your CRM Systems
Familiarise yourself with popular CRM systems, especially Salesforce, as this role requires experience in using such platforms. Be prepared to discuss your previous experiences and how you have utilised CRM systems to improve user engagement.
✨Understand the Legal Sector
Since the position is within a law firm, it's crucial to demonstrate your understanding of the legal sector and its unique challenges. Research the firm's background and be ready to discuss how your skills can address their specific needs.
✨Showcase Your Communication Skills
As the role involves communicating with various users, highlight your ability to gather feedback and suggest solutions. Prepare examples of how you've successfully communicated with stakeholders in past roles to enhance user experience.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you've had to analyse processes or develop training materials, and be ready to explain your thought process and outcomes.
