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- Tasks: Support clients and lawyers with product queries and administrative tasks.
- Company: Leading provider of online legal analysis and regulatory monitoring.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Join a vibrant team and make a difference in the legal tech space.
- Qualifications: Experience in client support, strong organisational skills, and attention to detail.
- Other info: Fast-paced role with potential for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Location: London
Salary: Market Rate
Salary band: Dependant upon experience
Contract type: Permanent
Date posted: A market-leading provider of online global legal analysis and regulatory monitoring are seeking a Client Support Analyst to work within their Client Support Team. The Client Support Analyst will work directly with the organisations’ in house lawyers and product teams, providing content management and administrative support for existing and new products, together with supporting external clients and other administrative tasks such as liaising with the Finance department regarding client billing activities for new subscriptions and renewals.
The Responsibilities:
- Primary point of contact for all client support queries with responsibility for dealing with enquiries made over the telephone, by email or through the products website feedback.
- Working with primary client contacts to ensure appropriate levels of product access is maintained.
- Working closely with in house product lawyers assisting with specific product queries.
- Provide support to in house lawyers with the development of legal content.
- Maintaining the database of existing subscribers and users.
- Update and maintain intranet sites with products and initiatives.
- Liaising with Finance department to co-ordinate billing activities and Credit Control for overdue or outstanding invoices.
The Candidate:
- Experience of supporting lawyers and communicating with external clients and management.
- Excellent attention to detail.
- Excellent organisational skills.
- Pro-active, self-motivated and able to work on own initiative and under pressure.
- Organised and methodical approach to work with a high level of accuracy.
- Proven track record of working within a team – team working skills are essential.
- Experience of HTML and XML editing tools advantageous.
- The capability to rapidly learn new IT applications.
- Show initiative to develop a detailed enough knowledge of the products to deal with potential subscriber and user enquiries.
Client Support Analyst – FTC employer: Blue Legal
Contact Detail:
Blue Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Analyst – FTC
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal field and let them know you're on the hunt for a Client Support Analyst role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. Be ready to discuss how your experience supporting lawyers and managing client queries makes you the perfect fit for the role.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've successfully managed multiple tasks under pressure. This will demonstrate that you can handle the demands of the Client Support Analyst position.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, ensuring it gets into the right hands. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Client Support Analyst – FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Support Analyst role. Highlight your experience in supporting lawyers and managing client queries, as this will show us you understand what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our needs. Keep it concise but engaging – we want to see your personality!
Showcase Your Attention to Detail: In a role like this, attention to detail is key. Make sure your application is free from typos and errors. A polished application reflects your organisational skills and professionalism, which we value highly.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us, making the process smoother for everyone involved.
How to prepare for a job interview at Blue Legal
✨Know Your Stuff
Make sure you understand the role of a Client Support Analyst inside out. Familiarise yourself with the company’s products and services, especially how they relate to legal analysis and regulatory monitoring. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves liaising with clients and in-house lawyers, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled client queries or worked within a team. This will demonstrate your ability to communicate effectively under pressure.
✨Be Organised and Methodical
Highlight your organisational skills during the interview. You might be asked about how you manage multiple tasks or maintain accuracy in your work. Share specific strategies you use to stay organised, such as using task management tools or prioritising your workload.
✨Prepare for Technical Questions
Brush up on your knowledge of HTML and XML editing tools, as these could come up in the interview. If you have experience with these technologies, be ready to discuss it. If not, consider doing a bit of research to show your willingness to learn and adapt.
