Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support lawyers and product teams with content management and administrative tasks.
- Company: Join a leading online legal services provider in London.
- Benefits: Gain valuable experience in a dynamic environment with potential for growth.
- Why this job: Perfect for detail-oriented individuals looking to make an impact in the legal sector.
- Qualifications: Experience in law, accountancy, or consultancy is essential; strong communication skills required.
- Other info: This is a 9-month fixed-term contract with opportunities for professional development.
The predicted salary is between 36000 - 60000 £ per year.
Blue Legal are partnering with a leading online legal services provider firm who are recruiting for a Client Support Analyst to join their London office on a 9 month FTC basis. The role involves providing content management and administrative support for existing and new products.
The Responsibilities:
- Work closely with product teams and lawyers to coordinate content development and ensure alignment with business objectives and legal requirements.
- Update and maintain live product websites within business-critical timeframes, ensuring accuracy and timeliness of all published content.
- Draft and send important alerts to clients in a timely manner, maintaining clear and effective communication channels for critical updates.
- Ensure adherence to agreed service levels and updating cycles while monitoring the release of new or updated content to maintain standards.
- Coordinate and obtain relevant sign-off from product teams and lawyers before publication to live websites, ensuring proper approval processes.
- Provide active support to product teams and lawyers in content development while updating and maintaining intranet sites that promote and manage products and initiatives.
The Candidate:
- Experience supporting lawyers with excellent attention to detail, organisational skills, and a proactive, self-motivated approach able to work independently under pressure while maintaining high accuracy and methodical work practices.
- Excellent communication and interpersonal skills at all levels with daily interaction across product, legal and support teams, combined with a proven track record of effective teamwork and collaborative working relationships.
- Strong experience managing complex website content with HTML and XML editing tools, structured data authoring concepts, database creation and maintenance capabilities, plus the ability to rapidly learn new IT applications and develop detailed product knowledge for handling subscriber enquiries.
Please note: Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered. We regret that our clients will not accept applications outside of these areas.
Client Support Analyst employer: Blue Legal
Contact Detail:
Blue Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Analyst
✨Tip Number 1
Familiarise yourself with the specific legal services and products offered by the firm. Understanding their offerings will help you communicate effectively with product teams and lawyers, showcasing your proactive approach during interviews.
✨Tip Number 2
Brush up on your HTML and XML skills, as well as structured data authoring concepts. Being able to demonstrate your technical proficiency in managing website content will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the legal sector, especially those who have experience in client support roles. Engaging with them can provide valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 4
Prepare examples of how you've successfully managed complex projects or content updates in previous roles. Being ready to discuss these experiences will demonstrate your organisational skills and attention to detail during the interview process.
We think you need these skills to ace Client Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supporting lawyers and managing website content. Emphasise your attention to detail and organisational skills, as these are crucial for the role.
Craft a Strong Cover Letter: In your cover letter, explain why you are interested in the Client Support Analyst position and how your background aligns with the responsibilities outlined in the job description. Mention specific experiences that demonstrate your proactive approach and ability to work under pressure.
Showcase Technical Skills: Since the role requires experience with HTML and XML editing tools, be sure to include any relevant technical skills in your application. Provide examples of how you've used these tools in previous roles to manage complex website content.
Highlight Communication Skills: Given the importance of effective communication in this role, include examples of how you've successfully collaborated with teams or communicated critical updates in past positions. This will help demonstrate your interpersonal skills.
How to prepare for a job interview at Blue Legal
✨Showcase Your Attention to Detail
As a Client Support Analyst, attention to detail is crucial. Be prepared to discuss specific examples from your past experience where your meticulous nature helped avoid errors or improved processes.
✨Demonstrate Your Communication Skills
Since the role involves daily interaction with various teams, practice articulating your thoughts clearly. Prepare to share instances where effective communication led to successful outcomes in your previous roles.
✨Familiarise Yourself with Content Management Tools
Given the emphasis on managing website content, brush up on your knowledge of HTML and XML editing tools. Be ready to discuss your experience with these technologies and how you've used them in past positions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills under pressure. Think of scenarios where you had to manage tight deadlines or coordinate with multiple stakeholders, and be ready to explain your approach.
