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- Tasks: Lead client programmes and manage key accounts to drive growth and improvement.
- Company: Join a leading law firm with a strong focus on client development.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on continuous improvement.
- Why this job: Make a real impact by enhancing client relationships and driving strategic initiatives.
- Qualifications: Experience in client programme management and strong organisational skills.
The predicted salary is between 50000 - 65000 £ per year.
Blue Legal are partnering with a leading law firm who are recruiting for a Senior Client Programme Manager to join their Bristol or Edinburgh office. The role involves working closely with the Head of Client Programme to support the firm’s Markets strategy by driving forward three key strategic client development work streams.
- Lead the implementation and day-to-day management of the Key Account Management (KAM) programme across the firm.
- Manage a portfolio of key clients, developing strategic account plans and driving client growth and cross-selling opportunities.
- Establish consistent account management standards, reporting processes, and KPI tracking, supported by enhanced CRM systems.
- Lead the Client Listening programme, improving the volume, quality, and use of client feedback to drive continuous improvement.
- Proven track record of delivering client programmes, managing processes, and implementing change, ideally within professional services.
- Flexible with excellent time management, capable of overcoming challenges and maintaining focus despite setbacks.
Client Services Programme Manager employer: Blue Legal
Contact Detail:
Blue Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Programme Manager
✨Tip Number 1
Network like a pro! Reach out to connections in the legal sector, especially those who might know about opportunities at leading law firms. A friendly chat can sometimes lead to a referral, which is gold dust in the job market.
✨Tip Number 2
Prepare for interviews by researching the firm’s key clients and recent projects. This shows you’re genuinely interested and ready to hit the ground running. Plus, it gives you great talking points to demonstrate your knowledge of client management.
✨Tip Number 3
Showcase your experience with CRM systems and client feedback programmes during interviews. Be ready to share specific examples of how you've driven client growth or improved processes in previous roles. Numbers and results speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you prepare and stand out. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Client Services Programme Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Client Services Programme Manager. Highlight your experience in managing client programmes and any relevant achievements that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific examples of how you've driven client growth or improved processes in previous roles.
Showcase Your Skills: Don’t forget to showcase your skills in time management and overcoming challenges. We want to see how you’ve navigated setbacks in the past and what strategies you used to stay focused.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Blue Legal
✨Know Your Client Programmes
Make sure you understand the key elements of client programme management. Brush up on your knowledge of Key Account Management (KAM) and be ready to discuss how you've successfully implemented similar programmes in the past.
✨Showcase Your Strategic Thinking
Prepare examples that highlight your ability to develop strategic account plans. Think about times when you've driven client growth or cross-selling opportunities, and be ready to share these stories during the interview.
✨Familiarise Yourself with CRM Systems
Since the role involves enhanced CRM systems, it’s a good idea to research common tools used in client management. Be prepared to discuss your experience with these systems and how they can help establish consistent account management standards.
✨Emphasise Your Flexibility and Time Management Skills
The job requires overcoming challenges and maintaining focus. Think of specific instances where you've demonstrated flexibility and effective time management, especially in high-pressure situations, and be ready to share these examples.