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For Companies At a Glance
- Tasks: Lead client development initiatives and enhance client engagement strategies.
- Company: Join a top-tier law firm in Bristol, known for its innovative approach to client management.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and collaboration.
- Why this job: Be part of a culture that values client feedback and continuous improvement.
- Qualifications: Experience in law, accountancy, or consultancy is essential; strong communication skills required.
- Other info: Only candidates with relevant sector experience will be considered.
The predicted salary is between 43200 - 72000 £ per year.
Blue Legal are partnering with a leading law firm who are recruiting for a Client Programme Manager to join their Bristol office. The role involves working with the Senior Client Programme/CX Manager and Head of Business Development to support the firm’s Markets strategy by driving forward three key strategic client development work streams.
The Responsibilities:
- Coordinate and implement the firm’s Key Account Programme, embedding a structured best practice approach with support from senior BD leaders and external consultants.
- Ensure a consistent framework for client analysis, account planning, client development and internal engagement, adapting methods for different client categories.
- Develop and roll out a Key Account Management toolkit, collaborating with partners, lawyers, BD managers and business services teams.
- Monitor and measure KAM Programme KPIs, establishing a regular reporting system to track progress.
- Lead the Client Listening Programme, increasing both the quality and volume of client feedback and embedding it into the firm’s culture.
- Partner with a client insight consultancy, integrating new technologies and refining reporting to highlight key themes that drive continuous improvement.
- Manage client on-boarding processes, ensuring smooth transitions from panel appointments to delivery, implementing on-boarding plans, and embedding best practice into business-as-usual client management.
- Collaborate with other business services (e.g. Finance) and proactively upskill marketing and wider business teams to strengthen client-focused practices.
The Candidate:
- Strong influencing, communication, and facilitation skills, with the credibility to challenge senior stakeholders and drive change.
- Proven track record of delivering client programmes, managing processes, and implementing change, ideally within professional services.
- Confident, proactive, and resilient, able to instil trust, prioritise effectively, and adapt in fast-paced, high-pressure environments.
- Flexible with excellent time management, capable of overcoming challenges and maintaining focus despite setbacks.
Please note: Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered. We regret that our clients will not accept applications outside of these areas.
Client Programme Manager employer: Blue Legal
Contact Detail:
Blue Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Programme Manager
✨Tip Number 1
Network with professionals in the legal sector, especially those who have experience in client programme management. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends in client development.
✨Tip Number 2
Familiarise yourself with the specific client account management tools and methodologies used in law firms. This knowledge will not only help you understand the role better but also demonstrate your commitment and readiness to hit the ground running.
✨Tip Number 3
Prepare to discuss your previous experiences in managing client programmes and how you've successfully implemented change. Use specific examples that highlight your influencing and communication skills, as these are crucial for the role.
✨Tip Number 4
Research the firm’s current client engagement strategies and be ready to suggest improvements or new ideas during your interview. Showing that you’ve done your homework will impress the hiring managers and set you apart from other candidates.
We think you need these skills to ace Client Programme Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client programme management, particularly within professional services. Use specific examples that demonstrate your ability to influence and drive change.
Craft a Compelling Cover Letter: In your cover letter, address how your skills align with the responsibilities outlined in the job description. Emphasise your experience with client development and your ability to manage processes effectively.
Showcase Relevant Experience: Clearly outline your previous roles in law firms or similar sectors. Detail your achievements in managing client programmes and any tools or methodologies you have developed or implemented.
Highlight Soft Skills: Given the importance of communication and facilitation skills for this role, provide examples of how you've successfully influenced stakeholders and led teams in high-pressure environments.
How to prepare for a job interview at Blue Legal
✨Understand the Role Thoroughly
Before your interview, make sure you have a solid grasp of what a Client Programme Manager does. Familiarise yourself with the responsibilities outlined in the job description, especially around client development and account management. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to manage client programmes and implement change. Highlight any relevant experience in professional services, particularly within law firms or similar sectors, as this is crucial for the role.
✨Demonstrate Strong Communication Skills
As the role requires strong influencing and facilitation skills, be ready to discuss how you've effectively communicated with senior stakeholders in the past. Use examples that showcase your ability to challenge ideas and drive change while maintaining trust and credibility.
✨Prepare Questions About Their Strategy
Show your interest in the firm by preparing insightful questions about their Markets strategy and Key Account Programme. This not only demonstrates your enthusiasm for the role but also gives you a chance to assess if the firm’s goals align with your career aspirations.
