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For Companies At a Glance
- Tasks: Lead client development initiatives and enhance client engagement strategies.
- Company: Join a top-tier law firm known for its innovative approach and strong market presence.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth and development.
- Why this job: Be part of a dynamic team driving impactful client programmes in a fast-paced setting.
- Qualifications: Experience in client programme management within professional services is essential.
- Other info: Candidates must have relevant experience in law, accountancy, or similar sectors.
The predicted salary is between 43200 - 72000 £ per year.
Blue Legal are partnering with a leading law firm who are recruiting for a Client Programme Manager to join their Bristol office. The role involves working with the Senior Client Programme/CX Manager and Head of Business Development to support the firm’s Markets strategy by driving forward three key strategic client development work streams.
Make your application after reading the following skill and qualification requirements for this position.
The Responsibilities:
- Coordinate and implement the firm’s Key Account Programme, embedding a structured best practice approach with support from senior BD leaders and external consultants.
- Ensure a consistent framework for client analysis, account planning, client development and internal engagement, adapting methods for different client categories.
- Develop and roll out a Key Account Management toolkit, collaborating with partners, lawyers, BD managers and business services teams.
- Monitor and measure KAM Programme KPIs, establishing a regular reporting system to track progress.
- Lead the Client Listening Programme, increasing both the quality and volume of client feedback and embedding it into the firm’s culture.
- Partner with a client insight consultancy, integrating new technologies and refining reporting to highlight key themes that drive continuous improvement.
- Manage client on-boarding processes, ensuring smooth transitions from panel appointments to delivery, implementing on-boarding plans, and embedding best practice into business-as-usual client management.
- Collaborate with other business services (e.g. Finance) and proactively upskill marketing and wider business teams to strengthen client-focused practices.
The Candidate:
- Strong influencing, communication, and facilitation skills, with the credibility to challenge senior stakeholders and drive change.
- Proven track record of delivering client programmes, managing processes, and implementing change, ideally within professional services.
- Confident, proactive, and resilient, able to instil trust, prioritise effectively, and adapt in fast-paced, high-pressure environments.
- Flexible with excellent time management, capable of overcoming challenges and maintaining focus despite setbacks.
Please note: Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered. We regret that our clients will not accept applications outside of these areas.
Client Programme Manager employer: Blue Legal
Contact Detail:
Blue Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Programme Manager
✨Tip Number 1
Network with professionals in the legal sector, especially those who have experience in client programme management. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends in client development.
✨Tip Number 2
Familiarise yourself with the specific client management tools and methodologies used in law firms. Being knowledgeable about these can give you an edge during interviews and demonstrate your commitment to the role.
✨Tip Number 3
Prepare to discuss your previous experiences in managing client programmes and how you've successfully implemented change. Use specific examples that highlight your influencing and communication skills, as these are crucial for this role.
✨Tip Number 4
Research the firm’s current client strategies and any recent developments in their approach to client management. This will not only help you tailor your discussions but also show your genuine interest in contributing to their success.
We think you need these skills to ace Client Programme Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client programme management, particularly within professional services. Use specific examples that demonstrate your ability to influence and drive change.
Craft a Compelling Cover Letter: In your cover letter, address how your skills align with the responsibilities outlined in the job description. Emphasise your experience with client development and your ability to manage processes effectively.
Highlight Relevant Experience: Clearly outline any previous roles in law firms or similar sectors. Mention specific projects where you successfully implemented client programmes or managed key accounts, showcasing measurable outcomes.
Showcase Soft Skills: Given the importance of communication and facilitation skills for this role, provide examples of how you've effectively engaged with senior stakeholders and led teams through change.
How to prepare for a job interview at Blue Legal
✨Understand the Key Account Programme
Familiarise yourself with the firm's Key Account Programme and be prepared to discuss how you would implement best practices. Highlight any previous experience you have in managing similar programmes and how you adapted strategies for different client categories.
✨Showcase Your Communication Skills
As a Client Programme Manager, strong communication is key. Be ready to demonstrate your influencing and facilitation skills during the interview. Use examples from your past roles where you successfully challenged senior stakeholders or drove change.
✨Prepare for Client Feedback Discussions
Since the role involves leading the Client Listening Programme, think about how you would increase the quality and volume of client feedback. Prepare to discuss methods you've used in the past to embed client feedback into organisational culture.
✨Demonstrate Flexibility and Resilience
The job requires someone who can adapt in fast-paced environments. Be ready to share specific instances where you overcame challenges or maintained focus despite setbacks. This will show your potential employer that you can thrive under pressure.
