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- Tasks: Support client listening and experience programmes while collaborating with senior stakeholders.
- Company: Join a leading international law firm known for its innovative approach.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth.
- Why this job: Make a real impact on client relationships and enhance their experience.
- Qualifications: Experience in client listening programmes within legal or professional services is essential.
- Other info: Only candidates from specific sectors will be considered, ensuring a focused recruitment process.
The predicted salary is between 43200 - 72000 £ per year.
A leading international law firm is seeking a Client Listening Manager to join their London office. The successful candidate will support the firm’s Client Listening and Client Experience programmes, as well as sector-focused business development activities. This role reports to the Head of Client Services and collaborates closely with other senior stakeholders.
Responsibilities:
- Develop processes to promote continuous client listening.
- Coordinate client pipelines and matters across key accounts.
- Assist client account teams with effective listening and feedback collection.
- Analyze gathered information and report on findings.
- Utilize client experience mapping to identify improvement areas and report findings.
- Monitor progress against improvement initiatives.
- Support specific Client Experience projects.
Candidate Profile:
- Experience managing a client listening programme.
- Background in a legal or professional services firm.
- Proven experience conducting client service interviews and managing feedback with senior stakeholders.
- Strong client relationship management skills.
Note: Only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm, or relevant high-profile associations or agencies will be considered. Applications outside these sectors will not be accepted.
Client Listening Manager employer: Blue Legal
Contact Detail:
Blue Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Listening Manager
✨Tip Number 1
Familiarise yourself with the specific client listening programmes used in law firms. Understanding how these programmes operate will help you demonstrate your knowledge during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Network with professionals already working in client services within legal or professional services firms. Engaging with them can provide insights into the role and may even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client feedback in previous roles. Highlighting your experience with senior stakeholders will showcase your ability to navigate complex relationships, which is crucial for this position.
✨Tip Number 4
Stay updated on trends in client experience and feedback collection within the legal sector. Being knowledgeable about current best practices will not only impress interviewers but also demonstrate your commitment to continuous improvement in client services.
We think you need these skills to ace Client Listening Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Client Listening Manager. Familiarise yourself with client listening programmes and how they function within a legal context.
Tailor Your CV: Highlight your relevant experience in managing client listening programmes, particularly in legal or professional services firms. Use specific examples that demonstrate your skills in client relationship management and feedback collection.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to the role. Emphasise your experience with senior stakeholders and your ability to analyse client feedback effectively. Show enthusiasm for contributing to the firm's Client Experience initiatives.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in a legal environment.
How to prepare for a job interview at Blue Legal
✨Understand the Client Listening Programme
Make sure you have a solid grasp of what a client listening programme entails. Familiarise yourself with how it operates within a legal context, as this will demonstrate your relevant experience and show that you're prepared to contribute effectively.
✨Showcase Your Analytical Skills
Be ready to discuss how you've previously analysed client feedback and used it to drive improvements. Prepare examples that highlight your ability to interpret data and report findings clearly, as this is crucial for the role.
✨Demonstrate Stakeholder Management Experience
Since the role involves collaborating with senior stakeholders, be prepared to share specific instances where you've successfully managed relationships and communicated effectively with high-level professionals in your past roles.
✨Prepare Questions About Client Experience Mapping
Research client experience mapping techniques and prepare insightful questions about how the firm currently identifies improvement areas. This shows your proactive approach and genuine interest in enhancing client experiences.
