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- Tasks: Manage and optimise the CRM system to support marketing and business development.
- Company: Award-winning national law firm with a focus on innovation.
- Benefits: Market rate salary, contract role with potential for growth.
- Other info: Ideal for those with a background in law or professional services.
- Why this job: Join a dynamic team and make a real impact in a prestigious firm.
- Qualifications: Experience with CRM systems, preferably MS Dynamics or Peppermint.
The predicted salary is between 30000 - 40000 £ per year.
An award-winning national law firm is looking for a CRM Manager to join one of their regional offices for a 12-month contract. The Interim CRM Manager will be a key member of the Marketing Communications team, responsible for the implementation, maintenance, and optimal use of the firm’s CRM system, Peppermint/Microsoft Dynamics. The role involves managing CRM data quality, supporting system users, and ensuring that the CRM supports business development and marketing efforts effectively.
The Responsibilities:
- Collaborate with the Business Development team to maintain data accuracy and streamline CRM processes, including pipeline management and campaign tracking.
- Develop and maintain marketing analytics dashboards and regular activity reports.
- Serve as the data guardian, overseeing data cleansing initiatives to remove obsolete or redundant information.
- Provide CRM training and create teaching materials for colleagues.
- Collaborate with end users and developers to refine and prioritise CRM functionality requests, ensuring alignment with business needs.
- Support the development and implementation of a CRM strategy that aligns with the firm’s goals and enhances BD focus.
- Establish policies and procedures for CRM software use and data management.
- Test new CRM programs and work with IT to ensure compliance and integration with existing systems.
- Stay informed about emerging CRM technologies that could benefit the firm.
The Candidate:
- Must have CRM system experience, preferably in a professional services or law firm setting.
- Strong preference for candidates with experience with MS Dynamics/Peppermint.
- Hands-on experience with CRM software management tools and strong knowledge of data management practices.
- Proven ability to manage multiple projects, and meet deadlines under pressure.
Please note: Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered.
CRM Manager (12 Month FTC) – Cardiff employer: Blue Legal
Contact Detail:
Blue Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Manager (12 Month FTC) – Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and professional services sectors. Let them know you're on the hunt for a CRM Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with CRM tools! If you haven't already, dive into Microsoft Dynamics or Peppermint. Familiarise yourself with their features and functionalities. This will not only boost your confidence but also show potential employers that you're ready to hit the ground running.
✨Tip Number 3
Prepare for interviews by practising common CRM-related questions. Think about how you've managed data quality and supported users in past roles. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about the opportunity. Don’t forget to tailor your CV and cover letter to highlight your CRM experience in a law firm setting!
We think you need these skills to ace CRM Manager (12 Month FTC) – Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM Manager role. Highlight your experience with CRM systems, especially MS Dynamics or Peppermint, and showcase any relevant projects you've managed. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your background in professional services makes you stand out. Keep it engaging and personal – we love a bit of personality!
Showcase Your Data Management Skills: Since data quality is key for this role, make sure to highlight your experience with data management practices. Share specific examples of how you've improved data accuracy or streamlined processes in previous roles. We’re all about those details!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Blue Legal
✨Know Your CRM Inside Out
Make sure you’re well-versed in the specifics of CRM systems, especially Microsoft Dynamics and Peppermint. Brush up on how these platforms can enhance business development and marketing efforts, as this will show your potential employer that you’re ready to hit the ground running.
✨Showcase Your Data Management Skills
Prepare examples of how you've maintained data quality and managed CRM processes in previous roles. Be ready to discuss your experience with data cleansing initiatives and how you’ve ensured data accuracy, as this is crucial for the role.
✨Demonstrate Collaboration Experience
Since the role involves working closely with the Business Development team, think of instances where you’ve successfully collaborated with others. Highlight your ability to communicate effectively and how you’ve contributed to team goals, particularly in a professional services environment.
✨Stay Updated on CRM Trends
Research emerging CRM technologies and be prepared to discuss how they could benefit the firm. Showing that you’re proactive about industry trends will demonstrate your commitment to continuous improvement and innovation in CRM strategies.