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- Tasks: Lead client programmes and drive strategic development for key accounts.
- Company: Join a leading law firm with a focus on innovation and client success.
- Benefits: Competitive salary, professional growth opportunities, and a dynamic work environment.
- Other info: Fast-paced role with opportunities to influence and lead within the firm.
- Why this job: Make a real impact by enhancing client relationships and driving change.
- Qualifications: Strong communication skills and proven experience in client programme management.
The predicted salary is between 60000 - 80000 £ per year.
Blue Legal are partnering with a leading law firm who are recruiting for a Senior Client Programme Manager to join their Bristol or Edinburgh office. The role involves working closely with the Head of Client Programme to support the firm’s Markets strategy by driving forward three key strategic client development work streams.
The Responsibilities:
- Lead the implementation and day-to-day management of the Key Account Management (KAM) programme across the firm.
- Manage a portfolio of key clients, developing strategic account plans and driving client growth and cross-selling opportunities.
- Facilitate regular, focused client and internal meetings to share insights, identify opportunities, and coordinate client development activity.
- Build and embed a KAM toolkit and structured best-practice framework in collaboration with internal teams and external consultants.
- Establish consistent account management standards, reporting processes, and KPI tracking, supported by enhanced CRM systems.
- Lead the Client Listening programme, improving the volume, quality, and use of client feedback to drive continuous improvement.
- Partner on and deliver a firm-wide CX improvement plan, embedding best practice across the client journey and integrating it into day-to-day operations.
The Candidate:
- Strong influencing, communication, and facilitation skills, with the credibility to challenge senior stakeholders and drive change.
- Proven track record of delivering client programmes, managing processes, and implementing change, ideally within professional services.
- Confident, proactive, and resilient, able to instil trust, prioritise effectively, and adapt in fast-paced, high-pressure environments.
- Flexible with excellent time management, capable of overcoming challenges and maintaining focus despite setbacks.
Senior Client Programme Manager in Bristol employer: Blue Legal
Contact Detail:
Blue Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Programme Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to connections in the legal sector, especially those who might know about opportunities at leading law firms. A friendly chat can sometimes lead to a referral, which is gold dust in the job market.
✨Tip Number 2
Prepare for interviews by researching the firm’s recent projects and client success stories. This shows you’re genuinely interested and ready to contribute to their strategic goals right from the get-go.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially around client management and driving growth. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly can give you an edge over other candidates. Let’s get you that Senior Client Programme Manager role!
We think you need these skills to ace Senior Client Programme Manager in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Client Programme Manager. Highlight your experience with client programmes and any relevant achievements that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific examples of how you've driven client growth or managed key accounts in the past.
Showcase Your Skills: Don’t forget to emphasise your influencing and communication skills. We want to see how you’ve successfully navigated challenging situations and built trust with stakeholders in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Blue Legal
✨Know Your Client Programme Inside Out
Before the interview, make sure you thoroughly understand the Key Account Management (KAM) programme and how it aligns with the firm's Markets strategy. Be ready to discuss how your experience can enhance client growth and cross-selling opportunities.
✨Showcase Your Communication Skills
Since strong influencing and communication skills are crucial for this role, prepare examples that demonstrate your ability to challenge senior stakeholders and drive change. Think of specific situations where your facilitation skills led to successful outcomes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in high-pressure environments. Prepare scenarios from your past experiences where you successfully managed client programmes or implemented change, highlighting your resilience and adaptability.
✨Familiarise Yourself with Client Feedback Mechanisms
As the role involves leading the Client Listening programme, be prepared to discuss how you would improve the volume and quality of client feedback. Share any previous experiences where you used client insights to drive continuous improvement.