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- Tasks: Manage key client accounts and enhance client relationships through effective communication.
- Company: Leading national law firm with a focus on client care and collaboration.
- Benefits: Market rate salary, flexible part-time hours, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in client experiences.
- Qualifications: Experience in legal or professional services and strong relationship-building skills.
- Other info: Exciting role with potential for career advancement in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading national law firm is seeking a Client Relationship Manager to join their UK team, based from one of their UK offices. The role holder will be responsible for managing a portfolio of key client accounts as part of the firm's client care programme, working closely with client-facing teams to set and achieve objectives. This includes establishing trusted relationships, cross-selling opportunities and developing specific Business Development and marketing initiatives, to improve the overall client experience. The firm are open to candidates looking for part-time hours.
The Responsibilities:
- Act as the account manager for a selected group of key client care accounts.
- Maintaining client service tools for each client liaising with the client service team.
- Take lead on calls identifying arising actions and seeing them through to completion.
- Identify opportunities to cross-sell across departments firm wide.
- Involvement in client listening activities, to gather feedback and ensure follow-up.
- Attending client relationship meetings, providing valuable insights and training fee earners on client listening and client experience activities.
- Conduct quarterly financial analysis of key client accounts and advising fee earners.
- Monitor client investment for key accounts to ensure ROI.
- Collaborate with the wider BD team to develop compelling tenders for panel appointments for key clients.
The Candidate:
- Previous experience working within a legal / professional services environment.
- Proven client relationship / business development experience is required.
- Able to build relationships with fee earners across offices and with wider Marketing team.
Please note: Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered.
Client Relationship Manager – Midlands in Birmingham employer: Blue Legal
Contact Detail:
Blue Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager – Midlands in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and professional services sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect Client Relationship Manager role!
✨Tip Number 2
Prepare for those interviews! Research the firm thoroughly and understand their client care programme. Be ready to discuss how you can enhance client relationships and drive business development. Show them you’re not just another candidate, but the one they need!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. It shows your enthusiasm and keeps you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that Client Relationship Manager position!
We think you need these skills to ace Client Relationship Manager – Midlands in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Relationship Manager role. Highlight your experience in managing client accounts and any relevant business development skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've built relationships and improved client experiences in the past. We love a good story!
Showcase Relevant Experience: Since we're looking for candidates with experience in legal or professional services, make sure to emphasise any relevant roles you've had. We want to know how your background aligns with what we do at StudySmarter.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Blue Legal
✨Know Your Clients
Before the interview, take some time to research the law firm and its key clients. Understanding their client care programme and specific needs will help you demonstrate your ability to manage client relationships effectively.
✨Showcase Your Experience
Be ready to discuss your previous experience in client relationship management, especially within a legal or professional services environment. Prepare specific examples of how you've successfully built relationships and identified cross-selling opportunities.
✨Prepare for Client Listening Activities
Since the role involves client listening activities, think about how you would gather feedback from clients. Be prepared to share your strategies for ensuring follow-up and improving the overall client experience.
✨Collaborate and Communicate
Highlight your ability to work with various teams, including fee earners and the marketing team. Discuss how you’ve collaborated on business development initiatives and how you can contribute to developing compelling tenders for key clients.
