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For Companies At a Glance
- Tasks: Manage key client accounts and enhance client relationships through innovative strategies.
- Company: Leading national law firm with a focus on client care and collaboration.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in client experiences.
- Qualifications: Experience in legal or professional services and strong relationship-building skills.
- Other info: Part-time options available and excellent career development prospects.
The predicted salary is between 36000 - 60000 £ per year.
A leading national law firm is seeking a Client Relationship Manager to join their UK team, location is flexible. The role holder will be responsible for managing a portfolio of key client accounts as part of the firm's client care program, working closely with client facing teams to set and achieve objectives. This includes establishing trusted relationships, cross-selling opportunities and developing specific BD and marketing initiatives, to improve the overall client experience. The firm are open to candidates looking for part-time hours.
The Responsibilities:
- Act as the account manager for a selected group of key client care accounts.
- Maintaining client service tools for each client liaising with the client service team.
- Take lead on calls identifying arising actions and seeing them through to completion.
- Identify opportunities to cross–sell across departments' firm wide.
- Involvement in client listening activities, to gather feedback and ensure follow-up.
- Attending client relationship meetings, providing valuable insights and training fee earners on client listening and client experience activities.
- Conduct quarterly financial analysis of key client accounts and advising fee earners.
- Monitor client investment for key accounts to ensure ROI.
- Collaborate with the wider BD team to develop compelling tenders for panel appointments for key clients.
The Candidate:
- Previous experience working within a legal / professional services environment.
- Proven client relationship / business development experience is required.
- Able to build relationships with fee earners across offices and with wider Marketing team.
Please note: Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered. We regret that our clients will not accept applications outside of these areas.
Client Relationship Manager – Birmingham employer: Blue Legal
Contact Detail:
Blue Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager – Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and professional services sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research the firm thoroughly and understand their client care programme. We recommend practising common interview questions and having examples ready that showcase your client relationship skills. Confidence is key!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We suggest mentioning something specific from the interview to make it personal.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that Client Relationship Manager role!
We think you need these skills to ace Client Relationship Manager – Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Relationship Manager role. Highlight your experience in managing client accounts and any relevant business development skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've built relationships and improved client experiences in the past. We love a good story!
Showcase Relevant Experience: Since we’re looking for candidates with experience in legal or professional services, make sure to emphasise any relevant roles you've had. We want to see how your background aligns with what we do at StudySmarter.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Blue Legal
✨Know Your Clients
Before the interview, take some time to research the law firm and its key clients. Understanding their client care programme and specific needs will help you demonstrate your ability to manage client relationships effectively.
✨Showcase Your Experience
Be ready to discuss your previous experience in a legal or professional services environment. Highlight specific examples where you've successfully built relationships or identified cross-selling opportunities, as this is crucial for the role.
✨Prepare Questions
Think of insightful questions to ask during the interview. This shows your interest in the role and helps you understand how you can contribute to the firm's objectives, especially regarding client listening activities and feedback.
✨Demonstrate Team Collaboration
Since the role involves working closely with client-facing teams and the wider BD team, be prepared to discuss how you've collaborated with others in the past. Share examples that highlight your ability to work across departments and achieve common goals.
