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- Tasks: Lead client programmes and drive strategic development for key accounts.
- Company: Join a leading law firm with a focus on innovation and client success.
- Benefits: Competitive salary, professional growth opportunities, and a dynamic work environment.
- Other info: Fast-paced role with opportunities to influence senior stakeholders.
- Why this job: Make a real impact by enhancing client relationships and driving change.
- Qualifications: Strong communication skills and proven experience in client programme management.
The predicted salary is between 60000 - 80000 £ per year.
Blue Legal are partnering with a leading law firm who are recruiting for a Senior Client Programme Manager to join their Bristol or Edinburgh office. The role involves working closely with the Head of Client Programme to support the firm’s Markets strategy by driving forward three key strategic client development work streams.
The Responsibilities:
- Lead the implementation and day-to-day management of the Key Account Management (KAM) programme across the firm.
- Manage a portfolio of key clients, developing strategic account plans and driving client growth and cross-selling opportunities.
- Facilitate regular, focused client and internal meetings to share insights, identify opportunities, and coordinate client development activity.
- Build and embed a KAM toolkit and structured best-practice framework in collaboration with internal teams and external consultants.
- Establish consistent account management standards, reporting processes, and KPI tracking, supported by enhanced CRM systems.
- Lead the Client Listening programme, improving the volume, quality, and use of client feedback to drive continuous improvement.
- Partner on and deliver a firm-wide CX improvement plan, embedding best practice across the client journey and integrating it into day-to-day operations.
The Candidate:
- Strong influencing, communication, and facilitation skills, with the credibility to challenge senior stakeholders and drive change.
- Proven track record of delivering client programmes, managing processes, and implementing change, ideally within professional services.
- Confident, proactive, and resilient, able to instil trust, prioritise effectively, and adapt in fast-paced, high-pressure environments.
- Flexible with excellent time management, capable of overcoming challenges and maintaining focus despite setbacks.
Senior Client Programme Manager in Bath employer: Blue Legal
Contact Detail:
Blue Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Programme Manager in Bath
✨Tip Number 1
Network like a pro! Reach out to connections in the legal sector, especially those who might know about opportunities at leading firms. Don’t be shy; ask for informational interviews or advice on how to stand out as a Senior Client Programme Manager.
✨Tip Number 2
Prepare for interviews by researching the firm’s current client programmes and their strategic goals. This will help you tailor your responses and show that you’re genuinely interested in driving their client development work streams.
✨Tip Number 3
Showcase your influencing and communication skills during interviews. Use examples from your past experiences where you’ve successfully managed client relationships or led change initiatives. This is your chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you prepare and land that Senior Client Programme Manager role. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Senior Client Programme Manager in Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Client Programme Manager. Highlight your experience with client programmes and any relevant achievements that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific examples of how you've driven client growth or managed key accounts in the past.
Showcase Your Skills: Don’t forget to emphasise your influencing and communication skills. We want to see how you’ve successfully navigated challenging situations and built trust with stakeholders in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Blue Legal
✨Know Your Client Programme Inside Out
Before the interview, make sure you thoroughly understand the Key Account Management (KAM) programme and how it aligns with the firm's Markets strategy. Be ready to discuss how your experience can enhance client growth and cross-selling opportunities.
✨Showcase Your Communication Skills
Since strong influencing and communication skills are crucial for this role, prepare examples that demonstrate your ability to challenge senior stakeholders and drive change. Think of specific situations where your facilitation skills led to successful outcomes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in high-pressure environments. Prepare scenarios where you've successfully managed client feedback or implemented change, highlighting your resilience and adaptability.
✨Familiarise Yourself with CRM Systems
As the role involves enhancing CRM systems, brush up on your knowledge of these tools. Be ready to discuss how you've used CRM systems in the past to track KPIs and improve account management standards.