At a Glance
- Tasks: Be the warm face of our flagship Central London centre, welcoming clients and creating memorable experiences.
- Company: Join Blue Gem, part of One Avenue Group, in a vibrant, hospitality-led workspace.
- Benefits: Earn £26,500 plus bonuses, with clear pathways for career growth and development.
- Other info: Real opportunities for progression; 30% of roles filled by internal promotions.
- Why this job: Start your career in a supportive environment where personality and warmth matter most.
- Qualifications: No experience needed, just a positive attitude and a passion for helping others.
The predicted salary is between 9.9 - 12.1 £ per hour.
You don't need experience. You need the kind of warmth people remember. The best hosts we meet aren't the ones with the longest CVs. They're the ones who make a room feel looked after, who spot the small thing before anyone asks, who turn a first hello into a lasting impression. That instinct can't be taught, and it's worth more here than any sector background. If you read that and felt something, keep reading. This is where careers here begin.
WHO WE ARE
Blue Gem, part of One Avenue Group, operates some of London's most premium workspaces. We design, build and run beautiful, hospitality-led buildings where the UK's most discerning companies choose to work. Our standards are uncompromising. Our brand is built on detail. We're growing fast, and we're opening new buildings.
THE OPPORTUNITY
Be the face of one of our flagship Central London centres, the warm welcome, the local expert, and the person who makes every client feel looked after. £26,500 base, plus up to 10% site bonus. Three roles available. This is where great careers here begin. You'll be the first face clients see and the heartbeat of the building, and the natural next step is into management. The package is built to reward delivery, with a clear 12-month roadmap and the future opportunity to become an Assistant Centre Manager. We're not looking for someone from the serviced office industry. We're looking for the right person. The systems, the standards, the commercial basics, all of it can be taught. Personality, energy and character cannot. This is a front-of-house seat with a real route up.
WHAT YOU'LL OWN
- Be the face of the building. Deliver a warm, polished welcome to every client and guest, you're their first point of contact and the reason they feel instantly at home.
- Know your clients and your building. Be the local-area expert and natural host who can answer anything, from the best coffee nearby to booking a boardroom.
- Keep standards immaculate. Daily walkrounds with a sharp eye, making sure every space looks, feels and runs perfectly.
- Make move-ins effortless. Set up offices, IT and access so a client's very first day feels completely seamless.
- Bring the building to life. Curate and host memorable client events that turn a workspace into a real community.
- Learn the admin and back-office. Get hands-on with the systems that keep a centre running, billing support, reporting, facilities coordination and supplier liaison.
- Learn far more than the front desk. Shadow every part of running a building, operations, client management and the commercial basics, so you're ready for what's next.
- Stay one step ahead. Be proactive: anticipate needs, spot the small things and fix them before anyone has to ask.
WHO WE'RE LOOKING FOR
We hire based on personality and character, not sector experience. Skills can be taught, the person you already are cannot. What we cannot teach is people-instinct, warmth, and the kind of care that earns trust fast. If you're naturally good with people, proud of your standards, and ready to be coached, we can build the rest with you.
- Client-first and proactive. You anticipate client needs and exceed expectations before being asked.
- A warm, friendly communicator. You give every client and guest the warmest welcome.
- Well organised. You manage daily tasks, walkrounds and requests reliably.
- Creative and resourceful. You bring fresh ideas to client events and the overall experience.
- Standards-proud. You keep the centre immaculate, welcoming and on-brand.
And three things we can't train:
- Positive Attitude. Positively responsive, we serve attentively, and always with a smile.
- Problem Solving. Genuinely thoughtful, we look at every problem from the client's point of view.
- Above and Beyond. Devoted to deliver, we take ownership, responsibility, and are empowered to make decisions.
WHY AMBITIOUS PEOPLE JOIN US
- A business that invests in leadership. Ambitious people perform best when given ownership, trust and the room to grow.
- Flagship Central London buildings. You'll work somewhere you're genuinely proud of.
- A high-growth, entrepreneurial environment. Pace, accountability and ambition, inside a collaborative, people-focused culture.
- A genuine team. Events, lunches and a one-team culture where people look out for each other, and support at a pace that suits you.
WHERE THIS ROLE GOES
Client Experience Assistant to Assistant Centre Manager. Your roadmap is clear. You'll work through four milestones, each one taking around six months, building your skills and confidence:
- Milestone 1, months 1–6: Master the welcome.
- Milestone 2, months 7–12: Own the experience.
- Milestone 3, months 13–18: Learn the admin and operations.
- Milestone 4, months 19–24: Step up. Complete your four milestones and you'll have the future opportunity to step up to Assistant Centre Manager. And the room to rise is real, not a vague promise. Thirty per cent of our people have been promoted, and our leadership is built from people who joined and rose fast. Prove yourself here, and the next steps are genuinely open.
THIS COULD BE YOUR STORY
Real progression. Real leadership. Real opportunity. We back ambitious people, and we back it with a real route up. Our leaders built their careers here, rising fast on character and performance, not where they came from. Indre Vasiliauskaite, Executive Director. She didn't come from our sector. She built her foundation in client-facing roles elsewhere, where service, standards and a feel for people became second nature, and we hired her for exactly that. She joined the Group as a Business Manager, was promoted to Head of Operations within three years, took a seat on the Operating Board, and now sits at the top table as Executive Director of Blue Gem. She started where you're starting. Start here. Perform. Rise fast.
THE PROOF
- 84% say our training is outstanding
- 86% are proud to work here
- 98% portfolio occupancy against an industry average of 83–88%
- 30% of roles filled by internal promotion
HOW TO APPLY
If this sounds like you, we'd love to meet you. Strong candidates are invited to an Open Morning at one of our flagship Central London buildings: breakfast, time with our senior leadership team, and a real feel for how we operate. It's where we see the person behind the CV. Please apply today if this role excites you!
Client Experience Assistant in London employer: Blue gem
Blue Gem is an exceptional employer, offering a dynamic and entrepreneurial environment where ambitious individuals can thrive. With a strong focus on leadership development, employees benefit from mentorship, real progression opportunities, and a collaborative culture that celebrates success. Located in the heart of London, the company provides a vibrant workspace and a generous compensation package, making it an attractive choice for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience Assistant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Blue gem. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Blue gem before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Experience Assistant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Blue gem:Your cover letter is your chance to shine! Tell us why you want to work at Blue gem specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Blue gem!
How to prepare for a job interview at Blue gem
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
