Assistant Centre Manager

Blue Gem Holdings is the holding company of four individual divisions within the serviced office industry in prime locations in the heart of London. We take a distinctive approach to the serviced office industry, drawing inspiration from the standards set within high-end hospitality. We are not looking for industry insiders; we are drawn to people who bring sharp, transferable skills and a fresh perspective. If you have the foundations, a service-led attitude, agility, and the hunger to grow, we will equip you with the tools and training to thrive. Potential and mindset matter more than where you have come from. We believe great work deserves great rewards, so we offer a competitive salary, performance bonuses, and plenty of perks that keep our people thriving.

From career development and wellness support to unforgettable team events and holiday time that lets you truly switch off; we have built a culture that backs ambition and celebrates the fun along the way.

Key Responsibilities:

• Lead on-site operations, ensuring smooth day-to-day running and consistently high standards.
• Manage and develop a high-performing team, including rotas, absence, 1:1s, and recruitment.
• Deliver exceptional client service, handling accounts, resolving queries, and maintaining contract compliance.
• Oversee financial administration, including expenses and pre-billing checks, ensuring accuracy.
• Act as Centre Manager when required, making confident decisions and leading by example.
• Maintain health and safety compliance, proactively identifying and resolving risks.
• Troubleshoot IT issues and escalate efficiently to minimise disruption.
• Manage client-facing situations, office tours, and emergencies with confidence and professionalism.

Requirements:

• Mindset over CV.
• Glass-half-full, bubbly, hands-on.
• Lifts the room.
• Calm and decisive in a fast-paced environment.
• Detail-oriented — nothing slips through.
• Builds trust effortlessly with team and clients.
• Polished, or willing to build it.
• Five-star presence is the goal.
• Previously worked in hospitality — café, retail, manual.
• This is a hands-on leadership role requiring a natural ability to coach, guide, and develop others.
• You will be responsible for elevating team performance by supporting individuals in building their skills, achieving targets, and progressing in their roles.
• The position suits someone who is passionate about developing people and driving operational excellence.
• You will lead by example, consistently demonstrating high standards and reinforcing them across the team to ensure a culture of continuous improvement, with effective communication and support to synchronise the team together.
• Additionally, you will be confident stepping into increased responsibility in the absence of your line manager, maintaining smooth operations and providing strong leadership when required.

Benefits:

• Salary: £35,000-£40,000 PA (dependent on experience).
• We provide structured training, clear progression, ongoing development, meaningful recognition, and a vibrant, engaging culture.
• You will be based in Central London, working Monday to Friday.
• The role is purely office-based, which will allow you the chance to work face-to-face with a dynamic and energetic team in a premium, high-end workspace.
• You will be part of a team that blends sharp professionalism with a real sense of fun, and where camaraderie fuels purpose.
• Competitive Salary plus an annual discretionary bonus.
• Including Bank Holidays 33 days of annual leave.
• Professional Growth and Support: Through fully funded training programs and personal mentoring.
• Opportunities to access our gyms and Employee Assistance Programme.
• Wider company social events, partner-led networking, and team bonding.
• Enhanced Pension Package.

Our culture is fast-paced, ambitious, and built for people who want more. If you’re driven, love a challenge, and want to grow quickly, this is a place where you can build something meaningful and make a real impact. We’re looking for someone who takes pride and ownership in their work, leads by example, and brings positive energy to the team. If you thrive on high standards, love creating exceptional experiences, and can find magic in the small details — you’ll thrive here.