At a Glance
- Tasks: Run a flagship centre in Central London, balancing standards, clients, and your team.
- Company: Blue Gem, a dynamic company with a focus on growth and development.
- Benefits: Competitive salary, site bonuses, and a clear path to Operations Director.
- Other info: Join a supportive culture with real opportunities for career progression.
- Why this job: Lead a team, build client relationships, and drive commercial success in a vibrant environment.
- Qualifications: Strong leadership skills, analytical mindset, and a passion for client satisfaction.
The predicted salary is between 55000 - 60000 £ per year.
Run one of our flagship Central London centres end to end — keeping three things always in perfect balance: standards, clients and your team.
Your building. This is the seat where the centre becomes yours to run — the standards, the client relationships, the team and the commercial result all sit with you.
£55,000–£60,000 + 20–50% site bonus. A package built to reward delivery — with a real, supported path to Operations Director within 2–3 years.
What you’ll own:
- Run the centre end to end. Standards, clients and team always in balance — your building, run as a centre of excellence.
- Own the client relationship. Lead service reviews, anticipate needs, and keep satisfaction and retention high.
- Lead and grow the team. Recruitment, 1-2-1s, performance management and personal development plans.
- Hold the full site P&L. Complete revenue and budget responsibility — every cost and revenue line understood.
- Own the commercial result. Full accountability for viewings, renewals and the centre’s commercial performance.
Who we’re looking for:
- Analytical problem solver — You spot the issue, find the practical fix, and act decisively.
- Commercial mindset — A real understanding of what makes a centre commercially successful.
- People leadership & EQ — You motivate, develop and get the best from your team.
- Relationship builder — Trusted relationships with clients and contractors alike.
- Standards-driven — You maintain and continually raise the centre’s standards.
- Positively Responsive — with a smile.
- Devoted to Deliver — empowered to act.
- Genuinely Thoughtful — your point of view.
Where this role takes you:
- General Manager → Senior Operations Manager → Operations Director
And the horizon for the right person: a real shot at Operations Director within 2–3 years — backed by a thorough, supportive development programme delivered at the pace that suits you.
Why you’ll love it here:
- Flagship Central London buildings — you’ll work somewhere you’re proud of.
- Real, fast growth — a business opening new buildings means genuine room to climb.
- Backed, not thrown in — supportive training at a pace that suits you.
- A genuine team — events, lunches and a one-team culture where people look out for each other.
30% of our people have been promoted, 86% are proud to work here, 84% say the training is outstanding, 98% portfolio occupancy vs 83–88% industry.
Ready to experience the difference? Send your CV and a line about you to us. We welcome people from every background and walk of life. An equal-opportunity employer that hires purely on character and values.
THIS COULD BE YOUR STORY:
From the front line to Executive Director. Every one of these roles has a real shot at Operations Director in 2–3 years.
Indre Vasiliauskaite NOW — EXECUTIVE DIRECTOR, BLUE GEM. Indre didn’t come from our sector. She built her foundation in client-facing roles elsewhere, where service, standards and a feel for people became second nature.
We hired her for exactly that. Everything that followed, she earned — and it’s the clearest proof that the seat you’re looking at can take you all the way.
Client-facing foundation. Built her service and standards outside our industry. Business Manager — One Avenue Group. Joined the Group; quickly led multiple projects and drove centre growth. Head of Operations. Promoted within three years to lead operations across the business. Operating Board — One Avenue Group. A seat helping steer the direction of the Group. Executive Director — Blue Gem. The top table — shaping the future of the business she helped build. She started where you’re starting. The next chapter could be yours.
