At a Glance
- Tasks: Be the warm face of our flagship Central London centre and create memorable client experiences.
- Company: Join Blue Gem, part of One Avenue Group, known for premium workspaces and a people-focused culture.
- Benefits: Earn £26,500 plus bonuses, with clear pathways for career growth and development.
- Other info: Real opportunities for progression, with 30% of roles filled by internal promotions.
- Why this job: Start your career in a dynamic environment where your personality and energy truly matter.
- Qualifications: No experience needed, just a positive attitude and a passion for client service.
The predicted salary is between 9.9 - 12.1 £ per hour.
- You Don't Need Experience
- You need the kind of warmth people remember
The best hosts we meet aren't the ones with the longest CVs.
They're the ones who make a room feel looked after, who spot the small thing before anyone asks, who turn a first hello into a lasting impression.
That instinct can't be taught, and it's worth more here than any sector background.
If you read that and felt something, keep reading.
This is where careers here begin.
Blue Gem
Blue Gem, part of One Avenue Group, operates some of London's most premium workspaces.
We design, build and run beautiful, hospitality-led buildings where the UK's most discerning companies choose to work.
Our standards are uncompromising.
Our brand is built on detail.
We're growing fast, and we're opening new buildings.
The Opportunity
Be the face of one of our flagship Central London centres, the warm welcome, the local expert, and the person who makes every client feel looked after.
£26,500 base, plus up to 10% site bonus.
Three roles available.
This is where great careers here begin.
You'll be the first face clients see and the heartbeat of the building, and the natural next step is into management.
The package is built to reward delivery, with a clear 12-month roadmap and the future opportunity to become an Assistant Centre Manager.
We're not looking for someone from the serviced office industry.
We're looking for the right person.
The systems, the standards, the commercial basics, all of it can be taught.
Personality, energy and character cannot.
This is a front-of-house seat with a real route up.
- What You'll Own
- Be the face of the building. Deliver a warm, polished welcome to every client and guest, you're their first point of contact and the reason they feel instantly at home.
- Know your clients and your building. Be the local-area expert and natural host who can answer anything, from the best coffee nearby to booking a boardroom.
- Keep standards immaculate. Daily walkrounds with a sharp eye, making sure every space looks, feels and runs perfectly.
- Make move-ins effortless. Set up offices, IT and access so a client's very first day feels completely seamless.
- Bring the building to life. Curate and host memorable client events that turn a workspace into a real community.
- Learn the admin and back-office. Get hands-on with the systems that keep a centre running, billing support, reporting, facilities coordination and supplier liaison.
- Learn far more than the front desk. Shadow every part of running a building, operations, client management and the commercial basics, so you're ready for what's next.
- Stay one step ahead. Be proactive: anticipate needs, spot the small things and fix them before anyone has to ask.
- Who We're Looking For
- Client-first and proactive. You anticipate client needs and exceed expectations before being asked.
- A warm, friendly communicator. You give every client and guest the warmest welcome.
- Well organised. You manage daily tasks, walkrounds and requests reliably.
- Creative and resourceful. You bring fresh ideas to client events and the overall experience.
- Standards-proud. You keep the centre immaculate, welcoming and on-brand. And three things we can't train:
- Positive Attitude. Positively responsive, we serve attentively, and always with a smile.
- Problem Solving. Genuinely thoughtful, we look at every problem from the client's point of view.
- Above and Beyond. Devoted to deliver, we take ownership, responsibility, and are empowered to make decisions.
- Why Ambitious People Join Us
- A business that invests in leadership. Ambitious people perform best when given ownership, trust and the room to grow.
- Flagship Central London buildings. You'll work somewhere you're genuinely proud of.
- A high-growth, entrepreneurial environment. Pace, accountability and ambition, inside a collaborative, people-focused culture.
- A genuine team. Events, lunches and a one-team culture where people look out for each other, and support at a pace that suits you.
- Where This Role Goes
Client Experience Assistant to Assistant Centre Manager.
Your roadmap is clear.
You'll work through four milestones, each one taking around six months, building your skills and confidence:
- Milestone 1, months 1-6: Master the welcome.
- Milestone 2, months 7-12: Own the experience.
- Milestone 3, months 13-18: Learn the admin and operations.
- Milestone 4, months 19-24: Step up.
Complete your four milestones and you'll have the future opportunity to step up to Assistant Centre Manager.
And the room to rise is real, not a vague promise.
Thirty per cent of our people have been promoted, and our leadership is built from people who joined and rose fast.
Prove yourself here, and the next steps are genuinely open.
This Could Be Your Story
Real progression.
Real leadership.
Real opportunity.
We back ambitious people, and we back it with a real route up.
Our leaders built their careers here, rising fast on character and performance, not where they came from.
Indre Vasiliauskeite, Executive Director.
She didn't come from our sector.
She built her foundation in client-facing roles elsewhere, where service, standards and a feel for people became second nature, and we hired her for exactly that.
She joined the Group as a Business Manager, was promoted to Head of Operations within three years, took a seat on the Operating Board, and now sits at the top table as Executive Director of Blue Gem.
She started where you're starting.
Start here.
Perform.
Rise fast.
- The Proof
- 84% say our training is outstanding
- 86% are proud to work here
- 98% portfolio occupancy against an industry average of 83-88%
- 30% of roles filled by internal promotion
- #J-18808-Ljbffr
Client Experience Assistant employer: Blue Gem Holdings Ltd
Blue Gem Holdings Ltd is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that fosters collaboration and innovation. With a strong focus on employee growth, you will have access to coaching and development opportunities while working alongside a dedicated team committed to achieving high-impact results. Join us to be part of a fast-growing company where your contributions directly influence our success and where we celebrate every achievement together.
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience Assistant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Blue Gem Holdings Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Blue Gem Holdings Ltd
Don't be shy about reaching out to Blue Gem Holdings Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Client Experience Assistant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Blue Gem Holdings Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Blue Gem Holdings Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
