Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage domestic and linen services, ensuring top-notch facilities for patient care.
- Company: Join CHoICE, a dynamic subsidiary of the NHS focused on excellent service delivery.
- Benefits: Enjoy competitive pay, flexible working hours, and access to fitness and childcare support.
- Why this job: Make a real difference in healthcare by ensuring clean and safe environments for patients.
- Qualifications: Experience in facilities management and strong leadership skills are essential.
- Other info: Be part of a supportive team that values diversity and offers growth opportunities.
The predicted salary is between 33127 - 40327 £ per year.
Choice Facilities Services are seeking a passionate, hardworking & reliable individual to join our team and fulfil the role of Domestic & Linen Manager - Training & Compliance.
Key Responsibilities
- Day to day management of Soft FM staff to provide efficient and effective Facilities services to all wards and departments within Choice operated sites and support the delivery of excellent patient care, ensuring the service is responsive to the demands placed upon it.
- Contributing to the ongoing development, improvement, and delivery of domestic and linen services.
- Overseeing all aspects of Domestic and Linen service provision, ensuring staff are fully trained, competent, and equipped to meet customer and service needs.
- Monitoring external nonclinical service contracts, including Linen Services, Hygiene Services, and Equipment Maintenance.
- Developing and maintaining robust administrative systems to ensure accurate and timely recording of ESR data, sickness, appraisals, training, annual leave, and the supervision of National Standards of Cleanliness audits.
- Building a detailed understanding of the service and fostering strong working relationships with Domestic Services teams and service users to support a responsive and customer-focused operation.
Main Duties
- Developing and implementing procedures to monitor service performance in line with Service Level Agreements and external contracts, including Domestic, Linen, and Hotel Services contracts.
- Ensuring monitoring data is accurately recorded, analysed, and reviewed, with appropriate action plans developed and audit activity completed.
- Liaising directly with service users to resolve service issues and coordinate additional work requirements.
- Actively participating in the annual appraisal process for all departmental staff within their remit.
- Managing staff attendance in line with the Choice Attendance Management Policy, including conducting attendance management meetings.
- Maintaining accurate, up-to-date personnel records for all departmental staff.
- Reporting to the Patient Services Manager, Hotel Service Manager and Head of Facilities on the performance of service providers, including compliance with the National Standards of Cleanliness in NHS Hospitals and contractual obligations.
- Working to multiple deadlines set by Choice and departmental requirements.
- Demonstrating flexibility by working during the normal week, evenings, and weekends in line with service needs.
The Domestic & Linen Manager (Training & Compliance) is responsible for the delivery of Soft Facilities services, within agreed service standards.
About Us
City Hospitals Independent Commercial Enterprises Ltd (CHoICE - trading since 2014) is a wholly owned subsidiary company of South Tyneside & Sunderland NHS Foundation Trust (STSFT). We provide a full range of Facilities Management, Procurement and Outpatient Pharmacy services. We employ staff in a wide range of functions, ranging from cleaners, porters, engineers, procurement and pharmacists. Commitment, Care and Compassion - our Team contribute to the overall hospital environment, providing safe, secure and comfortable facilities for access by patients, staff and visitors. CHoICE is an exciting place to work that will provide you with an opportunity to grow and develop. Many of our staff work flexibly, including part-time and we are committed to offering flexible approaches to work where possible. We provide a range of benefits including Fitness Centre (SRH), cycle to work scheme and access to a Childcare Co-ordinator to help staff with childcare arrangements. We welcome all applications regardless of race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under-represented groups.
If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.
Details
- Pay: £33,127 to £40,327 a year
- Contract: Permanent
- Working pattern: Full-time
- Job locations: Sunderland Royal Hospital, Kayll Road, Sunderland, SR4 7TP
Qualifications and Experience:
Essential and Desirable details are listed in the attached materials.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details:
City Hospitals Independent Commercial Enterprises Ltd (CHoICE), Sunderland Royal Hospital, Kayll Road, Sunderland, SR4 7TP.
Website: https://www.choicesunderland.co.uk/
Domestic and Linen Manager - Training & Compliance in Sunderland employer: Blue Eye Designs
Contact Detail:
Blue Eye Designs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Domestic and Linen Manager - Training & Compliance in Sunderland
✨Tip Number 1
Network like a pro! Reach out to current employees at CHoICE on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Domestic and Linen Manager role.
✨Tip Number 2
Prepare for the interview by understanding the key responsibilities of the role. Brush up on your knowledge of Soft FM services and think of examples from your past experience that showcase your ability to manage teams and improve service delivery.
✨Tip Number 3
Show your passion for patient care during the interview. Talk about how you can contribute to creating a safe and comfortable environment for patients, staff, and visitors. This will resonate well with the values of CHoICE.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the CHoICE team.
We think you need these skills to ace Domestic and Linen Manager - Training & Compliance in Sunderland
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about contributing to our team and improving domestic and linen services.
Tailor Your Experience: Make sure to highlight your relevant experience in facilities management and training. We love seeing how your background aligns with our needs, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Bullet points can help!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Blue Eye Designs
✨Know Your Stuff
Make sure you understand the key responsibilities of the Domestic and Linen Manager role. Familiarise yourself with the specifics of Soft FM services, training compliance, and how they impact patient care. This will help you answer questions confidently and show your passion for the role.
✨Showcase Your Leadership Skills
As a manager, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've successfully managed staff in the past, particularly in training and compliance. Highlight any experience you have with performance monitoring and resolving service issues.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in this role, such as managing attendance or dealing with service user complaints, and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team's current challenges, how success is measured in the role, or what opportunities there are for professional development. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.