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- Tasks: Manage patient scheduling and provide essential administrative support in a fast-paced environment.
- Company: Join the South Tyneside and Sunderland NHS Foundation Trust, dedicated to compassionate care.
- Benefits: Enjoy competitive salary, flexible working options, and access to health and wellbeing resources.
- Other info: Opportunities for career progression and a positive workplace culture await you.
- Why this job: Make a real difference in patient care while developing your skills in a supportive team.
- Qualifications: GCSE Maths and English C or above; Level 3 qualification in administration preferred.
The predicted salary is between 24937 - 26598 £ per year.
We are looking to recruit a 37.5-hour Band 3 Scheduling Coordinator to work with the Community Continence team based at Clarendon, Hebburn. The post holder will be one of a team of administrative support staff who provide essential administrative functions, whilst interfacing with clinical and administrative staff. The service is fast paced and you would be expected to carry out a variety of administrative tasks. Candidates must be able to demonstrate they have the ability to communicate effectively with people at all levels by telephone and in person. Excellent organisational skills, flexibility and time management are also essential. Accurate data input skills are also necessary. You should have proven excellent keyboard skills and a working knowledge of software packages. There is an expectation that the post holder will work Monday to Friday 08:30‑16:30. We welcome applications for part‑time staff and would consider job share to the right candidates.
Main duties of the job:
- To manage the scheduling of new/review patients in line with national standards, highlighting any capacity issues to the Clinical Team Manager as needed.
- To provide an administrative service to the planned care team, supporting the provision of an efficient and effective service to patients, service users and staff within the Department.
- Ensure accurate and timely updating and inputting of patient details, appointments and information into clinical record (EMIS).
- To provide a range of administration and clerical support including those resulting from telephone calls.
- Responsible for processing supplies orders and keeping an accurate record of expenditure.
- Communicate with all appropriate staff groups and agencies as part of the service requirements in an effective and professional manner.
- To effectively deal with telephone enquiries relaying information to team.
- Provide clinical information to support ongoing service development.
- To be a key member of the multi‑professional team.
About Us:
One Team One Trust – There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award‑winning teams, we have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture and working environment. We welcome all applications irrespective of race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage, civil partnership, pregnancy or maternity especially from under‑represented groups. Looking after our workforce’s health and wellbeing is a priority for us. We also provide access to high‑quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.
Details:
- Date posted: 12 February 2026
- Pay scheme: Agenda for change
- Band: Band 3
- Salary: £24,937 to £26,598 a year
- Contract: Permanent
- Working pattern: Full‑time
- Job locations: Clarendon, Windmill Way, Hebburn, NE31 1AT
Person Specification:
Qualifications (Essential):
- GCSE Maths and English C or above, or equivalent.
- Level 3 qualification in administration or other relevant subject, or equivalent vocational experience which provides a working knowledge of prioritising patients using a waiting list and basic medical terminology linked to referrals for elective patients on RTT pathway.
Qualifications (Desirable):
- Knowledge of Meditech.
- Knowledge of EMIS.
Experience (Essential):
- Vocational experience working in an NHS booking office.
- Familiarity with medical terminology related to elective referrals on RTT pathways.
- Experience working in a customer‑focused service environment.
Skills and Knowledge (Essential):
- Proven interpersonal/communication skills.
- Effective written communication skills.
- Data input skills.
- Effective organisational skills.
- Able to work without supervision.
- Microsoft Office packages (Word, PowerPoint, Excel, Access, Outlook).
Skills and Knowledge (Desirable):
- Use of Meditech PAS, NHS e‑Referral System.
Physical Skills (Essential):
- Developed keyboard skills.
Employer Details:
South Tyneside and Sunderland NHS Foundation Trust
Clarendon, Windmill Way, Hebburn, NE31 1AT
Scheduling Co-Ordinator employer: Blue Eye Designs
Contact Detail:
Blue Eye Designs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduling Co-Ordinator
✨Tip Number 1
Get to know the company! Research the South Tyneside and Sunderland NHS Foundation Trust, their values, and what they stand for. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves interacting with various staff and patients, it’s crucial to be clear and confident. Try role-playing common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you successfully managed multiple tasks or schedules. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our team at the Trust.
We think you need these skills to ace Scheduling Co-Ordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the job description. We want to see how you fit into our team, so don’t hold back on showcasing your strengths!
Show Off Your Communication Skills: Since this role involves a lot of interaction with both clinical and administrative staff, it’s crucial to demonstrate your effective communication skills. Use clear and concise language in your application to reflect this ability.
Highlight Your Organisational Skills: Given the fast-paced nature of the role, we’re looking for candidates who can manage their time effectively. Be sure to mention any experiences where you’ve successfully juggled multiple tasks or projects.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way to ensure your application gets to us directly and is considered promptly!
How to prepare for a job interview at Blue Eye Designs
✨Know Your Stuff
Make sure you’re familiar with the job description and the key responsibilities of a Scheduling Coordinator. Brush up on medical terminology related to elective referrals and be ready to discuss how your previous experience aligns with the role.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with clinical and administrative staff, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in fast-paced environments.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you manage your time and prioritise tasks. You might want to share specific strategies or tools you use to stay organised, especially when handling multiple appointments and data input tasks.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, the challenges they face, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.