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- Tasks: Manage patient scheduling and provide essential administrative support in a fast-paced environment.
- Company: Join the South Tyneside and Sunderland NHS Foundation Trust, dedicated to compassionate care.
- Benefits: Enjoy flexible working, career progression, and access to fitness and wellbeing resources.
- Why this job: Make a real difference in healthcare while developing your skills in a supportive team.
- Qualifications: GCSE Maths and English C or above; Level 3 qualification in administration preferred.
- Other info: We welcome diverse applicants and promote a positive workplace culture.
The predicted salary is between 24937 - 26598 £ per year.
We are looking to recruit a 37.5-hour Band 3 Scheduling Coordinator to work with the Community Continence team based at Clarendon, Hebburn. The post holder will be one of a team of administrative support staff who provide essential administrative functions, whilst interfacing with clinical and administrative staff. The service is fast paced and you would be expected to carry out a variety of administrative tasks. Candidates must be able to demonstrate they have the ability to communicate effectively with people at all levels by telephone and in person. Excellent organisational skills, flexibility and time management are also essential. Accurate data input skills are also necessary. You should have proven excellent keyboard skills and a working knowledge of software packages. There is an expectation that the post holder will work Monday to Friday 08:30‑16:30. We welcome applications for part‑time staff and would consider job share to the right candidates.
Please note the Trust is not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements.
Main duties of the job:- To manage the scheduling of new/review patients in line with national standards, highlighting any capacity issues to the Clinical Team Manager as needed.
- To provide an administrative service to the planned care team, supporting the provision of an efficient and effective service to patients, service users and staff within the Department.
- Ensure accurate and timely updating and inputting of patient details, appointments and information into clinical record (EMIS).
- To provide a range of administration and clerical support including those resulting from telephone calls.
- Responsible for processing supplies orders and keeping an accurate record of expenditure.
- Communicate with all appropriate staff groups and agencies as part of the service requirements in an effective and professional manner.
- To effectively deal with telephone enquiries relaying information to team.
- Provide clinical information to support ongoing service development.
- To be a key member of the multi‑professional team.
About Us: One Team One Trust – There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award‑winning teams, we have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture and working environment. We welcome all applications irrespective of race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage, civil partnership, pregnancy or maternity especially from under‑represented groups. Looking after our workforce’s health and wellbeing is a priority for us. We also provide access to high‑quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.
The Trust employs around 8,746 people and provides a wide range of hospital services to a local community of about 430,000 residents. We also offer specialised services outside this area. Outstanding benefits include a Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and a Care Coordinator to help staff with childcare arrangements.
Person Specification:- Qualifications (Essential): GCSE Maths and English C or above, or equivalent. Level 3 qualification in administration or other relevant subject, or equivalent vocational experience which provides a working knowledge of prioritising patients using a waiting list and basic medical terminology linked to referrals for elective patients on RTT pathway.
- Qualifications (Desirable): Knowledge of Meditech. Knowledge of EMIS.
- Experience (Essential): Vocational experience working in an NHS booking office. Familiarity with medical terminology related to elective referrals on RTT pathways. Experience working in a customer‑focused service environment.
- Skills and Knowledge (Essential): Proven interpersonal/communication skills. Effective written communication skills. Data input skills. Effective organisational skills. Able to work without supervision. Microsoft Office packages (Word, PowerPoint, Excel, Access, Outlook).
- Skills and Knowledge (Desirable): Use of Meditech PAS, NHS e‑Referral System.
- Physical Skills (Essential): Developed keyboard skills.
Employer Details: South Tyneside and Sunderland NHS Foundation Trust, Clarendon, Windmill Way, Hebburn, NE31 1AT.
Scheduling Co-Ordinator in North East employer: Blue Eye Designs
Contact Detail:
Blue Eye Designs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduling Co-Ordinator in North East
✨Tip Number 1
Get to know the company! Research the South Tyneside and Sunderland NHS Foundation Trust, their values, and what they stand for. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves interacting with various staff and patients, it’s crucial to be clear and confident. Try role-playing common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you successfully managed multiple tasks or schedules. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our team at the Trust.
We think you need these skills to ace Scheduling Co-Ordinator in North East
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match the role of Scheduling Coordinator. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills: Since effective communication is key in this role, give examples in your application of how you've successfully communicated with different people. Whether it's through phone calls or face-to-face interactions, let us see your strengths!
Highlight Your Organisational Skills: We need someone who can juggle multiple tasks efficiently. Share specific instances where you've demonstrated excellent organisational skills and time management in previous roles. This will help us see how you can thrive in our fast-paced environment.
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you're considered for the role. We can't wait to see what you bring to the team!
How to prepare for a job interview at Blue Eye Designs
✨Know Your Stuff
Before the interview, make sure you understand the role of a Scheduling Coordinator. Familiarise yourself with the key responsibilities mentioned in the job description, like managing patient scheduling and data input. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since effective communication is crucial for this role, prepare examples of how you've successfully interacted with different people in previous jobs. Think about times when you handled phone enquiries or worked as part of a team. Practising these scenarios can help you articulate your experience during the interview.
✨Demonstrate Your Organisational Skills
The job requires excellent organisational skills, so be ready to discuss how you manage your time and tasks. You could mention specific tools or methods you use to stay organised, like prioritising tasks or using software to track appointments. This will show that you can handle the fast-paced environment effectively.
✨Be Ready for Practical Questions
Expect some practical questions related to data input and software knowledge. Brush up on your keyboard skills and be prepared to discuss your experience with Microsoft Office and any relevant systems like EMIS. If you have experience with medical terminology, make sure to highlight that too!