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For Companies At a Glance
- Tasks: Be the first point of contact for patients and manage their queries with care.
- Company: Join a supportive healthcare team dedicated to making a difference.
- Benefits: Competitive salary, flexible working hours, and opportunities for career progression.
- Why this job: Make a real impact in healthcare while developing your skills in a dynamic environment.
- Qualifications: 2 years clerical experience and strong communication skills required.
- Other info: Embrace diversity and enjoy a collaborative workplace culture.
The predicted salary is between 24937 - 26598 Ā£ per year.
The Care Coordination hub located at Clarendon, Windmill Way, NE31 1AT is recruiting multiple Clinical Administrator/Call Handlers to rotate across the following shift patterns:
- 08:00 am ā 04:00 pm
- 12:00 pm ā 08:00 pm
- 08:00 pm ā 08:00 am
As a Clinical Administrator/Call Handler you will be the first point of contact for patients, carers and referrers calling the hub.
Key Tasks
- Take appropriate details to allow the patient to be triaged accordingly.
- Order stock.
- Process managed referrals including scheduling of appointments and visits.
- Gather patient information on EMIS Web and direct them to the most appropriate healthcare professional or service.
- Advise on symptom management at home using Clinical SOPs.
- Work as part of an Integrated Community Team with nonāclinical and clinical colleagues.
- Use advanced listening and probing skills to provide clear advice and signpost correctly.
- Deal with anxious or upset patients and relatives experiencing traumatic events.
- Update and input patient details, appointments and information into EMIS accurately and timely.
- Support the team through performance reporting and data management.
- Collate data and produce relevant reports.
- Provide a range of administration and clerical support from telephone calls.
- Process supplies orders.
About Us
One Team One Trust ā We welcome all applications irrespective of race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from underārepresented groups. We provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.
Details
- Band: Band 3
- Salary: Ā£24,937 to Ā£26,598 a year proārata for partātime hours
- Contract: Permanent
- Working pattern: Fullātime, Partātime
- Reference number: C9155āCMACā0925ā13ā1
- Locations: Clarendon, Windmill Way, Hebburn, NE31 1AT
Person Specification
Essential Experience
- At least 2 years experience working in a clerical post.
- Experience of a full range of secretarial procedures including diary management and arranging meetings.
- Experience of minuteātaking.
- Experience of handling confidential information.
- Ability to problemāsolve and prioritise workload.
Desirable Experience
- Experience working in an NHS or healthcare environment.
- Knowledge of local health services.
Essential Skills and Knowledge
- Knowledge of Microsoft Office Packages (Word, Excel, Outlook, PowerPoint).
- Excellent communication and interpersonal skills.
- Effective organisational skills such as planning, organising and prioritising.
Desirable Skills and Knowledge
- Experience using EMIS system.
- Knowledge of medical terms.
Essential Physical Skills
- Developed keyboard skills.
Qualifications
- Minimum 2 years office experience.
- Efficient typing skills.
- Good standard of general education.
Desirable Qualifications
- GCSE Maths and English C or above, or equivalent.
- Level 3 qualification in administration or other relevant subject or equivalent vocational experience.
Other Information
The Trust is not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application.
Clinical Administrator/Call Handler in Bath employer: Blue Eye Designs
Contact Detail:
Blue Eye Designs Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Clinical Administrator/Call Handler in Bath
āØTip Number 1
Make sure you know the ins and outs of the role. Research what a Clinical Administrator/Call Handler does, especially the key tasks mentioned in the job description. This will help you speak confidently about how your skills match their needs during interviews.
āØTip Number 2
Practice your communication skills! As the first point of contact for patients, you'll need to be calm and clear. Role-play with a friend or family member to get comfortable handling tricky conversations and providing advice.
āØTip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the team. They might even give you tips on what the interviewers are looking for!
āØTip Number 4
Don't forget to apply through our website! Itās the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team at Blue Eye Designs.
We think you need these skills to ace Clinical Administrator/Call Handler in Bath
Some tips for your application š«”
Tailor Your CV: Make sure your CV is tailored to the Clinical Administrator/Call Handler role. Highlight your relevant experience, especially in clerical and secretarial tasks, and donāt forget to mention any healthcare experience you might have!
Show Off Your Skills: We want to see your communication and organisational skills shine through! Use specific examples from your past roles to demonstrate how you've effectively managed workloads or dealt with challenging situations.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your sentences are easy to read. We appreciate straightforwardness, especially when it comes to handling patient information!
Apply Through Our Website: Donāt forget to apply through our website! Itās the best way for us to receive your application and ensures youāre considered for the role. Plus, itās super easy to do!
How to prepare for a job interview at Blue Eye Designs
āØKnow Your Stuff
Make sure you brush up on your knowledge of the NHS and local health services. Familiarise yourself with common medical terms and the EMIS system, as these will likely come up during the interview.
āØShowcase Your Skills
Prepare to discuss your clerical experience in detail. Highlight your proficiency in Microsoft Office and any relevant secretarial procedures you've mastered, like diary management and minute-taking.
āØPractice Active Listening
As a Clinical Administrator/Call Handler, you'll need to demonstrate excellent communication skills. Practice active listening techniques and think about how you would handle anxious patients or relatives during the interview.
āØBe Ready for Scenarios
Expect scenario-based questions where you might need to problem-solve on the spot. Think of examples from your past experience where you successfully managed a challenging situation or prioritised your workload effectively.
