Operations Manager - Learning and Development

Operations Manager £45K-£50K Basic Salary Our client, a growing consultancy delivering global learning and leadership programmes, is seeking an Operations Manager to drive operational excellence during a period of exciting expansion and integration. In this newly created role, you\’ll lead a high-performing operations/customer success team, enhance systems and processes across two established brands, and play a pivotal role in delivering outstanding client experiences for some of the world’s leading organisations. This role suits a strategic thinker who thrives in hands-on environments and has a passion for building scalable operations that deliver impact. Our client will consider individuals on a part-time or full-time basis for this role. Responsibilities * Lead the operations function across the group, reporting to the Managing Director * Oversee end-to-end delivery of global L&D programmes and executive-level simulations * Line-manage a small team of Programme Managers * Develop team capabilities through coaching, objective setting and performance reviews * Ensure efficient resource and capacity planning to support high-quality client delivery * Standardise workflows and systems where appropriate, while allowing for brand-specific needs * Lead adoption and optimisation of project management, CRM and delivery platforms * Drive automation and data improvements to enhance …