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- Tasks: Lead operations and enhance systems for global learning programmes.
- Company: Join a growing consultancy focused on leadership and learning development.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a dynamic team driving impactful client experiences in a fast-paced environment.
- Qualifications: Degree or equivalent experience required; project management qualification is a plus.
- Other info: Part-time or full-time roles available; ideal for strategic thinkers.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a growing consultancy delivering global learning and leadership programmes, is seeking an Operations Manager to drive operational excellence during a period of exciting expansion and integration. In this newly created role, you will lead a high-performing operations/customer success team, enhance systems and processes across two established brands, and play a pivotal role in delivering outstanding client experiences for some of the world’s leading organisations. This role suits a strategic thinker who thrives in hands-on environments and has a passion for building scalable operations that deliver impact. Our client will consider individuals on a part-time or full-time basis for this role.
Responsibilities
- Lead the operations function across the group, reporting to the Managing Director
- Oversee end-to-end delivery of global L&D programmes and executive-level simulations
- Line-manage a small team of Programme Managers
- Develop team capabilities through coaching, objective setting and performance reviews
- Ensure efficient resource and capacity planning to support high-quality client delivery
- Standardise workflows and systems where appropriate, while allowing for brand-specific needs
- Lead adoption and optimisation of project management, CRM and delivery platforms
- Drive automation and data improvements to enhance reporting, coordination and efficiency
- Oversee coordination of a global network of external facilitators
- Manage onboarding, contracting and scheduling across time zones
- Champion the experience of external partners, ensuring alignment with organisational values
- Serve as a key member of the Leadership Team, influencing business-wide strategy
- Collaborate with Finance and Commercial leaders to align operations with growth goals
Skills
- Strong leadership and team management skills
- Highly organised with excellent project and programme management ability
- Confident in using tech to streamline operations and improve workflows
- Commercially minded with the ability to align operations to strategic goals
- Clear communicator, both written and verbal, with excellent interpersonal skills
- Comfortable navigating ambiguity and solving complex problems collaboratively
Qualifications
- Degree or equivalent experience required
- Project management qualification (e.g. PRINCE2 or Agile) desirable but not essential
Experience
- 5–10+ years’ experience in senior operations, delivery or programme leadership roles
- Background in L&D, executive education, training, consultancy or professional services
- Experience in fast-paced or founder-led businesses, ideally during periods of growth or transformation
- Proven track record of improving systems and leading cross-functional teams
- Experience working with CRMs, project management tools, and delivery platforms
- Familiarity with LMS, SCORM or digital learning tools (desirable)
Operations Manager - Learning and Development employer: Blue Eskimo
Contact Detail:
Blue Eskimo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Learning and Development
✨Tip Number 1
Familiarise yourself with the latest trends in Learning and Development. Understanding current methodologies and technologies will not only help you during interviews but also demonstrate your passion for the field.
✨Tip Number 2
Network with professionals in the L&D space, especially those who have experience in operations management. Engaging with industry peers can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved systems or led teams in previous roles. Highlighting your hands-on experience will resonate well with the hiring team looking for a strategic thinker.
✨Tip Number 4
Research the company’s values and recent projects. Tailoring your conversation to align with their mission and demonstrating your understanding of their operations will set you apart from other candidates.
We think you need these skills to ace Operations Manager - Learning and Development
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in learning and development. Emphasise your leadership skills and any specific achievements that demonstrate your ability to drive operational excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for building scalable operations and your strategic thinking abilities. Mention how your background aligns with the responsibilities of the role and how you can contribute to enhancing client experiences.
Highlight Relevant Experience: In your application, focus on your experience in managing teams and improving systems. Provide examples of how you've successfully led projects or initiatives that align with the job description, especially in fast-paced environments.
Showcase Communication Skills: Since clear communication is key for this role, ensure your application reflects your written communication skills. Use concise language and structure your application well to make it easy for the hiring team to read and understand your qualifications.
How to prepare for a job interview at Blue Eskimo
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to inspire and develop others.
✨Demonstrate Your Strategic Thinking
This role requires a strategic mindset. Be ready to talk about how you've aligned operations with business goals in previous roles. Share examples of how you've identified opportunities for improvement and implemented changes that had a significant impact on the organisation.
✨Familiarise Yourself with Relevant Technologies
The job involves using various tech tools for project management and CRM. Make sure you know the tools mentioned in the job description and be prepared to discuss your experience with them. If you have experience with LMS or digital learning tools, mention that too!
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle ambiguity. Think of scenarios where you've faced challenges in operations or team management, and prepare to explain how you navigated those situations effectively.
