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An exciting opportunity has arisen to join a respected professional membership and training organisation. This role is ideal for an organised and proactive Learning & Development professional who enjoys coordinating engaging learning programmes and delivering an excellent learner experience.
Working closely with the L&D team, you’ll play a key role in supporting the delivery, administration and continuous improvement of industry-recognised training programmes.
The organisation offers a collaborative and supportive environment with genuine opportunities to develop your career within learning and development.
- Coordinate the end-to-end administration and delivery of learning programmes, workshops and events
- Manage learner enquiries, bookings, enrolments and student communications
- Support the organisation and coordination of lectures, assessments, examinations and graduations
- Produce regular reports on learner engagement, progress and programme performance
- Work closely with subject matter experts to ensure learning materials and assessments are accurate, quality checked and maintained
- Support the ongoing development and administration of the Learning Management System (LMS)
- Maintain programme documentation, policies and procedures in line with quality standards and accreditation requirements
- Ensure learner and programme data is stored securely and managed in accordance with GDPR guidelines
- Collaborate with marketing and communications teams to promote learning programmes and increase engagement
- Deliver a high standard of customer service across phone, email and administrative support channels
Qualifications
Not Specified
Education
• CIPD qualification or studies towards a qualification in Learning & Development, Educational Technology or similar is desirable but not essential.
Experience
• Previous experience in an L&D coordination, training administration or student support role
Skills
- Strong organisational and project coordination skills with the ability to manage multiple priorities and deadlines
- Excellent written and verbal communication skills
- High attention to detail and strong document management capabilities
- Confident using Microsoft Office applications including Excel, Word and PowerPoint
- Proactive, self-motivated and collaborative approach to work
- Ability to build positive working relationships with internal and external stakeholders
- Experience supporting virtual learning delivery using Zoom, Microsoft Teams or similar platforms is desirable
- Experience using a Learning Management System such as Totara or similar is desirable
- Knowledge of learning content authoring tools, Canva or similar design tools is desirable
Contact Detail:
Blue Eskimo Recruiting Team