At a Glance
- Tasks: Manage relationships with students and families, ensuring top-notch service and communication.
- Company: Join Blue Education, a leader in academic planning and tutoring support.
- Benefits: Competitive salary, performance bonuses, and opportunities for career growth.
- Other info: Ideal for those who thrive on building relationships and solving problems.
- Why this job: Make a real difference in students' lives while working in a dynamic environment.
- Qualifications: Fluent Mandarin and English, with client-facing experience preferred.
The predicted salary is between 32000 - 42000 £ per year.
Location: London-based
Contract Type: Full-time
Working Pattern: Regular weekend and occasional evening work required
Function: Client Service / Student Success / Education Operations
Total Compensation: Salary £32,000-£42,000 + Quarterly Performance bonus + Monthly fee renewal commissions
About Blue Education
Blue Education provides premium academic planning, tutoring and admissions support to ambitious students and families. We are looking for an experienced Mandarin-speaking client-service professional to manage family relationships and ensure a consistently high standard of service. This is a client relationship and service-delivery role, not a teaching role. Education-sector experience is welcome but not required.
The Role
You will be a key point of contact for a portfolio of students and families, working closely with tutors, academic consultants and internal teams. Your job is to make sure clients know what is happening, actions are followed through, problems are identified early and families receive a thoughtful, responsive and professional experience.
Key Responsibilities
- Manage day-to-day relationships with students and parents.
- Coordinate tutors, consultants, lessons, meetings and follow-up actions.
- Provide proactive progress and service updates in Mandarin and English.
- Identify service or engagement risks early and take ownership of follow-up.
- Handle questions, complaints and service-recovery situations professionally.
- Maintain accurate CRM records, communication logs and action trackers.
- Support client satisfaction, retention and renewals.
- Escalate complex academic, safeguarding or service issues appropriately.
- Support service delivery during weekends where required.
What We Are Looking For
Essential
- At least 2 years of full-time professional work experience, preferably in a client-facing or service environment.
- Native or fluent Mandarin and strong professional English.
- Experience personally managing clients, customers, guests, families or other external stakeholders.
- Strong communication, organisation, attention to detail and follow-through.
- Calm and solution-focused when handling complaints or pressure.
- Able to manage multiple priorities without constant supervision.
- Comfortable using CRM systems and digital tools.
- Willing and able to work regular weekends.
Relevant backgrounds may include education services, guardianship, hotels, luxury hospitality, concierge services, private membership clubs, customer success, account management, healthcare coordination, premium travel, family office, private client services or similar high-touch service environments.
Desirable
- Experience with Chinese-speaking or internationally mobile families.
- Experience with premium or high-net-worth clients.
- Experience supporting renewals, retention or service recovery.
- Familiarity with UK education or admissions.
Who Will Thrive
- You enjoy looking after clients and building long-term relationships.
- You notice problems before clients need to chase.
- You take ownership rather than simply passing problems on.
- You can be warm while maintaining professional boundaries.
- You are comfortable following up persistently and solving practical problems involving several people.
This role is unlikely to suit someone looking for their first professional job, a short-term graduate role, limited client interaction or a Monday-to-Friday-only working pattern.
Career Development
High-performing team members can progress into senior client service, student success, education consulting, operations or client relationship leadership roles.
Client Service Advisor-Mandarin Speaking employer: Blue Education
Blue Education is an exceptional employer that prioritises the success and well-being of both students and staff. With a supportive work culture that values collaboration and communication, employees are encouraged to grow professionally while making a meaningful impact in the lives of families. Located in vibrant London, this role offers unique opportunities for engagement and development, particularly for those fluent in Mandarin, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Advisor-Mandarin Speaking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Blue Education. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Blue Education before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Service Advisor-Mandarin Speaking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Blue Education:Your cover letter is your chance to shine! Tell us why you want to work at Blue Education specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Blue Education!
How to prepare for a job interview at Blue Education
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
