At a Glance
- Tasks: Deliver top-notch customer service and resolve issues for a leading house builder.
- Company: Join a respected national brand with over 70 years of experience in home building.
- Benefits: Competitive salary, negotiable benefits, and a supportive work environment.
- Other info: Great career growth opportunities in the construction and real estate industry.
- Why this job: Make a real difference in customer satisfaction and be part of a dynamic team.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Blue Diamond Recruitment is proud to support a leading five star house builder who can boast over 20 regional offices across England, Scotland and Wales. The company has grown from a family firm, established more than 70 years ago, into a respected national brand, selling over ten thousand homes a year.
Our client recognise that people are the key to their success, they are working towards becoming a more inclusive employer that values and respects individual differences in the workplace.
A full time, permanent position has become available for a Customer Care Coordinator to join their regional East Midlands office located in Leicestershire. This position will report directly to the Head of Customer Care.
As a Customer Care Coordinator, you will play a key role delivering a high standard of customer service throughout the post-completion journey, ensuring timely communication, defect resolution, and system accuracy in line with the company’s Customer Care Charter, NHBC and NHQC expectations.
Working closely with the Customer Care team, the coordinator will be responsible for managing customer issues and ensuring a clear and smooth path to resolution, supporting our commitment to high standards and customer satisfaction.
The successful candidate will work closely with Customer Care Coordinators, Head of Customer Care, Customer Care Operatives, Site Managers, Assistant Site Managers, Sales Team internally and Customers, Sub-Contractors, NHBC externally.
In return, our client is offering a competitive salary and benefits package (negotiable dependent on experience).
Please visit our website to view all vacancies within house building, residential development and construction. Blue Diamond Recruitment Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
Seniority level
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Sales, Customer Service, and Management
Industries
- Construction and Real Estate
To apply, please send your CV to amy@bluediamondrecruitment.co.uk or call 07881371993 for further information.
Blue Diamond Recruitment Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
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Customer Care Executive employer: Blue Diamond Recruitment
Blue Diamond Recruitment is an exceptional employer, offering a dynamic work culture that fosters professional growth and development. With a commitment to mentoring and a supportive team environment, employees can expect to engage in high-profile projects while enjoying the flexibility of hybrid working in the East Midlands. This role not only provides a competitive salary but also a clear pathway for career progression within an award-winning consultancy.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Blue Diamond Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Blue Diamond Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Blue Diamond Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Blue Diamond Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Blue Diamond Recruitment!
How to prepare for a job interview at Blue Diamond Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
