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For Companies At a Glance
- Tasks: Deliver top-notch customer service and resolve issues for a leading house builder.
- Company: Join a respected national brand with over 70 years of experience in home building.
- Benefits: Competitive salary, negotiable benefits, and a supportive work environment.
- Why this job: Make a real difference in customer satisfaction and be part of a dynamic team.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Great career growth opportunities in the construction and real estate industry.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Blue Diamond Recruitment is proud to support a leading five star house builder who can boast over 20 regional offices across England, Scotland and Wales. The company has grown from a family firm, established more than 70 years ago, into a respected national brand, selling over ten thousand homes a year.
Our client recognise that people are the key to their success, they are working towards becoming a more inclusive employer that values and respects individual differences in the workplace.
A full time, permanent position has become available for a Customer Care Coordinator to join their regional East Midlands office located in Leicestershire. This position will report directly to the Head of Customer Care.
As a Customer Care Coordinator, you will play a key role delivering a high standard of customer service throughout the post-completion journey, ensuring timely communication, defect resolution, and system accuracy in line with the company’s Customer Care Charter, NHBC and NHQC expectations.
Working closely with the Customer Care team, the coordinator will be responsible for managing customer issues and ensuring a clear and smooth path to resolution, supporting our commitment to high standards and customer satisfaction.
The successful candidate will work closely with Customer Care Coordinators, Head of Customer Care, Customer Care Operatives, Site Managers, Assistant Site Managers, Sales Team internally and Customers, Sub-Contractors, NHBC externally.
In return, our client is offering a competitive salary and benefits package (negotiable dependent on experience).
Please visit our website to view all vacancies within house building, residential development and construction. Blue Diamond Recruitment Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
Seniority level
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Sales, Customer Service, and Management
Industries
- Construction and Real Estate
To apply, please send your CV to amy@bluediamondrecruitment.co.uk or call 07881371993 for further information.
Blue Diamond Recruitment Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
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Customer Care Executive employer: Blue Diamond Recruitment
Contact Detail:
Blue Diamond Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer care. We all know that confidence is key, so role-playing with a friend can really help you nail your responses.
✨Tip Number 3
Showcase your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to high standards and customer satisfaction.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we regularly update our listings, so keep an eye out for new opportunities in customer care.
We think you need these skills to ace Customer Care Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Care Executive role. Highlight any relevant customer service experience and showcase how you can contribute to our commitment to high standards.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer care and how you can help us deliver exceptional service. Keep it concise but engaging!
Showcase Your Communication Skills: As a Customer Care Coordinator, communication is key. In your application, demonstrate your ability to communicate clearly and effectively, both in writing and verbally. This will show us you’re ready for the role!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Blue Diamond Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and recent projects. Understanding their commitment to customer care and inclusivity will help you align your answers with their ethos.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction. This will demonstrate your ability to handle the responsibilities of a Customer Care Coordinator effectively.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions about the team dynamics or the challenges they face in customer care. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
✨Practice Active Listening
During the interview, make sure to listen carefully to the interviewer’s questions and comments. Responding thoughtfully will not only show your communication skills but also your respect for their insights and expectations.
