A full time, permanent position has become available for a Customer Care Coordinator to join their regional East Midlands office located in Leicestershire. This position will report directly to the Head of Customer Care.
As a Customer Care Coordinator, you will play a key role delivering a high standard of customer service throughout the post-completion journey, ensuring timely communication, defect resolution, and system accuracy in line with the company's Customer Care Charter, NHBC and NHQC expectations.
Working closely with the Customer Care team, the coordinator will be responsible for managing customer issues and ensuring a clear and smooth path to resolution, supporting our commitment to high standards and customer satisfaction.
The successful candidate will work closely with Customer Care Coordinators, Head of Customer Care, Customer Care Operatives, Site Managers, Assistant Site Managers, Sales Team internally and Customers, Sub-Contractors, NHBC externally.
Blue Diamond Recruitment is proud to support a leading five star house builder who can boast over 20 regional offices across England, Scotland and Wales. The company has grown from a family firm, established more than 70 years ago, into a respected national brand, selling over ten thousand homes a year., Please visit our website to view all vacancies within house building, residential development and construction. Blue Diamond Recruitment Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
In return, our client is offering a competitive salary and benefits package (negotiable dependent on experience).
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Customer Care Executive in Loughborough employer: Blue Diamond Ltd
As a leading residential developer, we pride ourselves on fostering a collaborative and innovative work culture in Birmingham, where your expertise as a Lead Pre-Construction Manager will be valued and impactful. We offer competitive benefits, opportunities for professional growth, and a commitment to employee development, ensuring that you can thrive in your role while contributing to exciting projects that shape communities. Join us to be part of a dynamic team dedicated to excellence in residential development.
