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- Tasks: Support our retail team, assist customers, and manage stock in a vibrant shop environment.
- Company: Join Blue Cross, a charity dedicated to helping animals in need.
- Benefits: Earn £14.02/hour with generous holiday, wellbeing support, and discounts.
- Why this job: Make a real difference while gaining valuable retail experience in a flexible role.
- Qualifications: Previous retail experience and a passion for customer service are essential.
- Other info: Enjoy a fun, supportive atmosphere with opportunities for personal development.
The predicted salary is between 12 - 16 £ per hour.
Contract: Zero Hours
Salary: £14.02 p/hour
Location: Teddington, London
Closing date: Sunday 8th February 2026
Interview date: Thursday 12th February 2026
In 2025, we opened the doors to a new shop in the centre of Hythe, Southampton to continue our mission of supporting animals in need, as well as driving forward sustainability by promoting buying items second hand. As a charity, we are incredibly lucky to receive kind and unique donations from our supporters and the funds raised through these sales play a pivotal role in supporting Blue Cross's mission: aiding sick, injured, and homeless pets and ensuring the care of over 40,000 animals each year through our rehoming, veterinary, and education programmes.
More about the role:
- As a Retail Cover Supervisor, you will step in to provide essential support to our instore teams, ensuring we have enough cover to keep our shop running smoothly.
- You will assist with customer service, stock management, and general shop duties.
- With our shops open Monday to Saturday from 09:00 to 17:00, you will help us maintain high standards of service and presentation.
- This is a zero-hours contract, which means your hours will vary based on the shop’s needs.
- We are committed to paying the National Living Wage, which is currently £12.21 per hour. For this role, the total hourly rate is £14.02, including additional elements like holiday pay and London Weighting Allowance.
If you are excited about making a difference in a busy, supportive environment, we would love to hear from you!
About you:
- You’ll bring previous retail experience, including some time spent supervising or managing and you’ll be confident working with all sorts of customers.
- Flexibility is important as shifts vary so you’ll be happy to jump in when needed.
- You’ll also be organised, practical and ready to get stuck into whatever the day brings.
- Support and motivate our wonderful volunteers.
- Help customers feel right at home (dogs too!).
- Keep the shop floor looking its best.
- Make sure donations are processed, priced, and ready to sell.
- Bring energy, organisation and a sense of humour to the shift.
How to apply:
Click the apply button below and complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits:
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes:
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays).
- Programmes for physical and mental wellbeing support.
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family.
- Health cash plan.
- Unlimited access to an employee assistance programme.
- Pension scheme with enhanced employer contribution.
- Professional fees paid with Continuing Professional Development and personal development support.
- Life assurance.
- 20% discount on Pet Plan pet insurance.
- Enhanced family friendly policies.
- Recognition scheme.
- Annual volunteer days.
- Charity worker discounts across a variety of retailers.
To read more about the benefits Blue Cross has to offer, please visit the website.
Retail Cover Supervisor (Zero Hours) - Teddington employer: Blue Cross
Contact Detail:
Blue Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Cover Supervisor (Zero Hours) - Teddington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Blue Cross and their mission. Understanding their values and how they support animals will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service skills! As a Retail Cover Supervisor, you'll be interacting with all sorts of customers. Think about examples from your past experience where you've gone above and beyond for customers, and be ready to share those stories during your interview.
✨Tip Number 3
Flexibility is key! Since this is a zero-hours contract, be prepared to discuss your availability and how you can adapt to the shop's needs. Highlight any previous experience where you've had to be flexible or jump in at short notice.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows that you’re tech-savvy and comfortable with online processes, which is super important in today’s job market.
We think you need these skills to ace Retail Cover Supervisor (Zero Hours) - Teddington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your retail experience and supervisory skills. We want to see how you can bring your unique flair to our team!
Show Your Passion: Let us know why you're excited about working with Blue Cross. Share your love for animals and sustainability, as it really resonates with our mission and values.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without any fluff!
Apply Through Our Website: Don’t forget to hit that apply button on our website! It’s the best way to ensure your application gets to us directly and is considered promptly.
How to prepare for a job interview at Blue Cross
✨Know Your Stuff
Before the interview, make sure you understand Blue Cross's mission and values. Familiarise yourself with their work in supporting animals and how your role as a Retail Cover Supervisor fits into that. This shows genuine interest and helps you connect your experience to their goals.
✨Showcase Your Flexibility
Since this is a zero-hours contract, highlight your adaptability during the interview. Share examples of times when you've successfully managed varying workloads or stepped in to help out in different roles. This will demonstrate that you're ready to jump in whenever needed.
✨Customer Service is Key
Prepare to discuss your previous retail experience, especially any supervisory roles. Be ready to share specific examples of how you've provided excellent customer service and motivated a team. This will show that you can maintain high standards in a busy environment.
✨Bring Your Energy and Humour
The role requires a positive attitude and a sense of humour. Think of ways to convey your personality during the interview. Perhaps share a light-hearted story from your past experiences that reflects your ability to keep the atmosphere upbeat while getting the job done.
