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- Tasks: Lead a passionate team to deliver exceptional care for pets and their owners.
- Company: Join a dedicated rehoming centre making a real difference in animal welfare.
- Benefits: Competitive salary, full-time hours, and the chance to work with animals.
- Why this job: Make a meaningful impact while developing your leadership skills in a compassionate environment.
- Qualifications: Strong customer service and people management skills, plus a love for animals.
- Other info: Fixed-term role with opportunities for personal growth and teamwork.
The predicted salary is between 25787 - 27886 £ per year.
Contract: 8-month fixed term maternity cover, full time hours per week
Salary: £25,787 - £27,886 per annum
Location: Southampton, SO30 2HL
Closing date: Wednesday 18th February
Interview date: Thursday 26th February
We are looking for a passionate and driven Assistant Manager – Client Services to join our team at the Southampton rehoming centre and help lead our work supporting people and pets. If you have a talent for delivering outstanding customer service, strong people management skills, and a genuine love for animal welfare, this is your opportunity to make a meaningful impact. This is a fixed term role until 30th September.
More about the role:
Our Southampton rehoming centre plays a vital role in supporting animals and their people, with on-site kennels and a cattery providing direct care and rehoming services. As part of a compassionate and dedicated team, you will help oversee day-to-day operations, support our clients, and ensure we are making a positive difference in the lives of pets and their owners every day. As Assistant Manager – Client Services, you will be at the forefront of this work.
- Lead and line manage the client services team to deliver exceptional care from first enquiry through to adoption or other support
- Work closely with the team to assess and admit pets, match them with the right adopters, and guide clients through every step of their journey
- Use data and insights to shape services and continuously improve client experience
- Collaborate with the local leadership team to meet targets and drive pet welfare outcomes
- Be hands-on with day-to-day operations including managing enquiries, prioritising admissions and promoting pets in our care
This is an 8-month maternity cover position until 30th September, working full time at 37.5 hours per week on a rota that includes 1 in 3 weekends.
Assistant Manager in Southampton employer: Blue Cross
Contact Detail:
Blue Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Southampton
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral – which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the job description. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Assistant Manager in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Manager role. Highlight your customer service experience and any relevant management skills. We want to see how you can lead our client services team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for animal welfare and why you’re the perfect fit for our Southampton rehoming centre. Let us know what makes you tick and how you can make a difference.
Showcase Relevant Experience: When filling out your application, be sure to showcase any previous roles that involved managing teams or delivering exceptional customer service. We love seeing real-life examples of how you've made an impact!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Blue Cross
✨Know Your Stuff
Make sure you understand the role of Assistant Manager – Client Services inside out. Familiarise yourself with the responsibilities, especially around customer service and animal welfare. Research the organisation's values and how they align with your passion for pets.
✨Showcase Your People Skills
Since this role involves leading a team, be ready to discuss your people management experience. Prepare examples of how you've successfully managed teams or resolved conflicts in the past. Highlight your ability to motivate others and create a positive work environment.
✨Data-Driven Mindset
The job mentions using data to improve client experiences. Brush up on any relevant metrics or KPIs you've worked with before. Be prepared to discuss how you've used data insights to make decisions or enhance services in previous roles.
✨Be Hands-On and Practical
This role requires a hands-on approach, so think about times when you've been actively involved in day-to-day operations. Share specific examples of how you've prioritised tasks or managed enquiries effectively, especially in a fast-paced environment.
