At a Glance
- Tasks: Provide first and second-line IT support to over 1,000 colleagues across multiple locations.
- Company: Join Blue Cross, a supportive organisation dedicated to making a difference.
- Benefits: Enjoy 38 days holiday, health support, and professional development opportunities.
- Other info: Hybrid working with a minimum of two days in the office; travel to sites needed.
- Why this job: Be the friendly face of IT, solving problems and helping people every day.
- Qualifications: Customer service skills and experience in 1st and 2nd line IT support required.
Contract: Permanent, full time
Salary: £24,000 - £26,000 per annum
Location: Burford, Oxfordshire (hybrid working, minimum two days per week in the office)
Closing date: Sunday 28 June 2026
Interview date: 7 & 8 July 2026
Do you enjoy solving problems, helping people and making technology actually work the way it should? If so, this could be the role for you!
We’re looking for an IT Service Desk Analyst to join our Information Services team, where you’ll be one of the friendly, knowledgeable faces of IT across the organisation supporting over 1,000 colleagues across 70 locations. This is a key role supporting colleagues across Blue Cross, ensuring they have the technology and support they need to deliver our vital work.
More about the role
You will provide responsive and effective first and second-line IT support both remotely and face to face, supporting over 1000 users across multiple locations. You will also be involved in installing and maintaining IT equipment, supporting system access, and contributing to projects and continuous improvement activity.
This role is based at our Burford site, with hybrid working in place and a minimum of two days per week in the office. A full UK driving licence is essential, as you will be required to travel to other Blue Cross sites and use fleet vehicles when needed.
What you will be doing
- Acting as the first point of contact for IT incidents and service requests
- Logging, triaging and resolving issues through the service desk system
- Delivering high first contact resolution wherever possible
- Escalating issues to the appropriate teams where required
- Supporting users remotely, desk side and across multiple sites
- Installing, configuring and maintaining IT equipment and software
- Maintaining accurate records, procedures and asset information
- Supporting system access management in line with policies
- Contributing to service improvements and project deployments
- Liaising with third party suppliers and internal teams
About you
You will be a highly customer focused individual who takes pride in delivering a professional and supportive service. You will have strong communication skills and be confident working with colleagues at all levels, whether remotely or face to face. With a proactive approach, you will be motivated to resolve issues quickly and effectively while maintaining a positive user experience.
You will be comfortable working both independently and as part of a team, able to manage pressure and prioritise your workload. You will have strong problem-solving skills, with the ability to accurately diagnose and resolve issues or escalate where appropriate. You will also be adaptable, willing to travel to sites, and keen to develop your knowledge as technology evolves.
Essential qualifications, skills, and experience
- Good level of customer service skills.
- Proven capability in writing clearly, concisely, and professionally for liaising with end-users and compiling technical documentation and instructions.
- Demonstrable experience of 1st and 2nd line IT support.
- Good support knowledge of Windows 10.
- Good support knowledge of Microsoft Office M365.
- Experience of administering Active Directory Users and Computers.
- Experience of IP networking.
- A full driving licence, with the ability to travel to remote sites.
- The ability to demonstrate, understanding and apply our Blue Cross values.
Desirable qualifications, skills, and experience
- Knowledge of working with Apple MacBook
- Experience managing Daktela telephone solutions
- ITIL V3 or V4 Foundation Certificate
How to apply
To apply for this role, please submit your application through our careers site and answer the application questions, demonstrating how you meet the essential criteria. We reserve the right to close this vacancy early should we receive a high volume of applications.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and personal development support.
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
Service Desk Analyst employer: Blue Cross
Blue Cross is an exceptional employer that prioritises the well-being and professional growth of its employees. With a generous benefits package, including up to 43 days of holiday, comprehensive health support, and a commitment to continuous development, you will thrive in a supportive and collaborative work culture. Located in Burford, Oxfordshire, with hybrid working options, this role offers a unique opportunity to make a meaningful impact while enjoying a balanced work-life environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Blue Cross values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Blue Cross might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Blue Cross!
✨Direct Apply to Blue Cross
Let's not forget to apply directly through the Blue Cross website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Blue Cross.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Blue Cross. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Blue Cross
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
