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- Tasks: Be the friendly face of our Rehoming & Fostering Team, managing admin tasks and client interactions.
- Company: Join Blue Cross, a charity dedicated to helping pets and their owners in need.
- Benefits: Enjoy flexible hours, 38-43 days holiday, wellbeing support, and discounts at various retailers.
- Why this job: Make a real difference in the community while working in a supportive and dynamic environment.
- Qualifications: Experience in reception roles, strong communication skills, and a positive attitude are essential.
- Other info: Part-time role with a unique opportunity to work with animals and help those in need.
The predicted salary is between 20000 - 30000 £ per year.
Contract: Permanent, part time (30 hours per week)
Location: Sheffield, S7 2PY
Closing date: Sunday 29 June 2025
Interview date: 9, 10 & 11 July 2025
We’re recruiting a Reception & Admin Assistant for our Rehoming & Fostering Team in Sheffield! Are you passionate about delivering outstanding customer service and administrative support that truly makes a difference? This is your opportunity to become a valued part of the Blue Cross team, where you’ll play a key role in advancing our mission to support more pets in need.
More about the role:
Our Sheffield rehoming, advice & behaviour unit is in South Yorkshire which is just a short drive from the beautiful peak district. Our team here are proactively helping the local community in many different ways such as helping people and pets in need with our food bank as well as offering rehoming services for a wide range of pets. We don’t have cattery or kennel facilities so need to be innovative as a team to ensure we can help with the most urgent of cases.
As our Reception and Administration Assistant, you’ll be the welcoming face and organisational backbone of our Rehoming, advice & behaviour unit. From greeting clients with a warm smile to ensuring our administrative processes run smoothly, you’ll be at the heart of everything we do.
In this role, you’ll engage with clients in person, over the phone, and through digital channels, providing them with non-judgemental support and assistance. You’ll maintain a clean and inviting front of house environment, ensuring all materials are up-to-date and in line with Blue Cross branding. You’ll manage administrative tasks efficiently, including stock management, pet movement coordination, and cash handling.
Your collaboration with colleagues across departments will be essential as you work together to deliver outstanding client service and optimise administrative processes. Collecting and analysing visitor feedback, you’ll continuously strive for excellence and contribute to the training and development of team members and volunteers, sharing your expertise and fostering growth.
Working pattern:
This is a part time role, working 30 hours per week where you will be required to work every other weekend with the following working pattern:
- Week 1: Monday, Tuesday, Thursday, Friday, Saturday, Sunday
- Week 2: Monday, Thursday, Friday
If you excel in an environment where you can see the difference you make every day, then this is the role for you. Interested? Then apply and let’s work together to see if this is the role for you.
About you:
We’re looking for someone who demonstrates empathy, resilience, and a positive mindset, even in emotionally charged environments. Thriving in a diverse, fast-paced environment, you enjoy taking on new challenges and excel in problem-solving, organisation, and attention to detail.
Knowledge, skills, and experience:
- Experience in delivering high level reception service in a fast paced and often emotional environment.
- Good standard of verbal and written communication.
- Experience of dealing with the public, managing enquiries by phone, email enquiries and face-to-face.
- Computer literate including the use of MS Office packages.
- Experience of handling and managing cash and spreadsheets.
- Current full driving licence.
It would be great (but not essential) if you also had:
- Experience of working in a similar role or working in a pet welfare role/environment.
- An understanding for the voluntary sector.
- Understanding of safeguarding issues.
For more information about this rewarding role, please take a look at the attached job description.
How to apply:
Click the apply button below and complete the online application process before the closing date on Sunday 29 June 2025. We reserve the right to close this vacancy early should we receive an overwhelming response.
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays).
Programmes for physical and mental wellbeing support.
Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family.
Free physiotherapy advice and face to face intervention.
Health cash plan.
Unlimited access to an employee assistance programme.
Pension scheme with enhanced employer contribution.
Professional fees paid with Continuing Professional Development and personal development support.
Life assurance.
Enhanced family friendly policies.
Charity worker discounts across a variety of retailers.
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
If you’d like to learn more about Blue Cross, our mission, and the work we do to support animals and people, take a look at our About Us page.
Reception and Administration Assistant, Sheffield employer: Blue Cross
Contact Detail:
Blue Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception and Administration Assistant, Sheffield
✨Tip Number 1
Familiarise yourself with Blue Cross's mission and values. Understanding their commitment to animal welfare will help you align your responses during the interview, showcasing your passion for their cause.
✨Tip Number 2
Prepare examples of your previous experience in customer service and administration. Think about specific situations where you demonstrated empathy and problem-solving skills, as these are crucial for this role.
✨Tip Number 3
Practice your communication skills, especially in handling enquiries both face-to-face and over the phone. Being able to convey information clearly and warmly will be key in making a great first impression.
✨Tip Number 4
Research common challenges faced in reception roles within animal welfare organisations. Being prepared to discuss how you would handle these situations can set you apart from other candidates.
We think you need these skills to ace Reception and Administration Assistant, Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reception and administration roles. Emphasise your customer service skills and any experience you have in fast-paced environments, especially those involving emotional situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal welfare and your desire to contribute to the Blue Cross mission. Mention specific skills that align with the job description, such as your ability to manage enquiries and handle cash.
Showcase Relevant Experience: In your application, provide examples of your previous work in similar roles. Highlight any experience you have with managing stock, coordinating movements, or working with the public, particularly in a pet welfare context.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Blue Cross
✨Show Your Passion for Animal Welfare
Make sure to express your enthusiasm for animal welfare during the interview. Share any relevant experiences or volunteer work you've done that demonstrates your commitment to helping pets in need.
✨Demonstrate Strong Communication Skills
Since this role involves engaging with clients in various ways, be prepared to showcase your verbal and written communication skills. Practice answering common questions clearly and concisely, and think of examples where you effectively managed enquiries.
✨Highlight Your Organisational Abilities
The position requires excellent organisational skills. Be ready to discuss how you manage multiple tasks efficiently, especially in a fast-paced environment. Consider sharing specific examples of how you've successfully handled administrative duties in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and emotional resilience. Think about how you would handle challenging situations, such as dealing with upset clients or managing cash transactions under pressure.
