At a Glance
- Tasks: Lead the development and improvement of Microsoft Dynamics 365 CRM for a charity.
- Company: Join Blue Cross, a charity dedicated to helping pets and their owners.
- Benefits: Enjoy 38 days holiday, pension scheme, and wellness support.
- Other info: Hybrid work model with opportunities for career growth and collaboration.
- Why this job: Make a real impact while working with cutting-edge technology in a supportive environment.
- Qualifications: Experience with Microsoft Dynamics 365 and strong stakeholder engagement skills.
Contract: Permanent, full time
Salary: £45,860 – £53,000 per annum
Location: Hybrid, based in Burford with a minimum of two days per week in the office, with opportunities to spend time at our London office
Closing date: Monday 6 April 2026
Interview date: 15 & 17 April 2026
We are looking for a Product Owner, Microsoft Dynamics 365 to play a central role in shaping how we use Dynamics across Blue Cross. Sitting within our Information Services directorate, this role will act as the bridge between business teams, Information Services colleagues, and Microsoft implementation partners, helping to ensure the platform continues to evolve in a way that supports our work for pets and the people who love them.
More about the role
As Product Owner for Microsoft Dynamics 365 CRM, you will lead the development and ongoing improvement of the platform across the charity. You will work closely with colleagues across different teams to understand their needs, translate these into clear requirements, and ensure the system delivers real value for the organisation. You will own and prioritise the product backlog, shape the roadmap for the platform, and collaborate with internal teams and external partners to deliver enhancements, improvements and fixes. Alongside this, you will play a key role in driving user adoption, establishing best practice for CRM use and data quality, and helping teams move away from siloed systems and spreadsheet driven processes. This is a highly collaborative role that combines product ownership, stakeholder engagement and hands on configuration. You will work with colleagues across the organisation to ensure Dynamics 365 continues to evolve and support better ways of working, improved data insight and stronger organisational impact.
About you
You will bring strong experience of Microsoft Dynamics 365 CRM, along with the ability to translate complex business needs into practical system solutions. Analytical and confident with technology, you will have experience managing product backlogs and delivering system improvements within an Agile or DevOps environment. You will also be comfortable working across teams, engaging stakeholders at different levels and supporting colleagues to adopt new systems and processes. With strong influencing and facilitation skills, you will be able to build relationships, lead change and work collaboratively with internal teams and external partners to deliver improvements that make a real difference.
Essential Qualifications, Skills, and Experience
- Strong functional experience with Microsoft Dynamics 365, particularly CRM or Sales modules
- Proven experience owning or leading a CRM platform from a product, functional or solution perspective
- Experience managing product backlogs and translating business requirements into user stories or functional specifications
- Demonstrated success driving user adoption, improving data quality and influencing behaviour change
- Experience working with external delivery partners and internal technical teams in an Agile or DevOps environment
- Confidence engaging senior stakeholders and influencing ways of working
Desirable Qualifications, Skills, and Experience
- Experience rolling out CRM platforms across multiple business units or complex organisations
- Familiarity with the wider Microsoft ecosystem including Dataverse, Power Platform and integrations
- Experience working within professional services, advisory or complex stakeholder environments
- Awareness of wider Dynamics environments and Microsoft technologies
How to apply
Visit our website and click on the apply button to complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it weren’t for their amazing efforts and commitment, we wouldn’t be able to make the difference that we do today. In return, we want to provide you with the best working environment we can. With a wide range of perks aimed at enhancing your life both inside and outside of work, you'll thrive in a supportive and rewarding environment. Our generous benefits package includes:
- 38 days per year, increasing to 43 with service (including bank holidays). For part-time roles, holiday entitlement is calculated pro-rata.
- Pension scheme with enhanced employer contribution
- Life assurance
- Unlimited access to an employee assistance programme
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife
- Recognition scheme
- Annual volunteer days
- Claim for professional fees
- Charity worker discounts across a variety of retailers.
We want you to feel valued and supported throughout your career with us. For more details on our benefits and to see how we invest in our team, visit the 'Why Work for Us' page on our website.
Product Owner – Microsoft Dynamics 365 employer: Blue Cross
Blue Cross is an exceptional employer, dedicated to creating a supportive and fulfilling work environment for its employees. Located in the heart of Hertfordshire, the role of Adoption Coordinator offers not only a competitive salary but also a generous benefits package that includes extensive holiday entitlement, wellbeing support, and opportunities for professional development. With a strong focus on employee happiness and a culture that values resilience and empathy, Blue Cross empowers its staff to make a meaningful impact in the lives of pets and their new families.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner – Microsoft Dynamics 365
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience with Microsoft Dynamics 365 can add value. Practice common interview questions to boost your confidence.
✨Tip Number 3
Showcase your skills! If you’ve worked on relevant projects, be ready to discuss them in detail. Use examples that highlight your ability to manage product backlogs and drive user adoption effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Blue Cross.
We think you need these skills to ace Product Owner – Microsoft Dynamics 365
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with Microsoft Dynamics 365. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Collaboration Skills:Since this role is all about working with different teams, be sure to mention any past experiences where you’ve successfully collaborated with stakeholders. We love seeing examples of how you’ve influenced change and driven user adoption.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to explain your experience and how it relates to the job. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do—just click that apply button!
How to prepare for a job interview at Blue Cross
✨Know Your Dynamics Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365, especially the CRM and Sales modules. Be ready to discuss how you've used these tools in previous roles and how they can be leveraged to meet the needs of the organisation.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples that highlight your experience in engaging with various stakeholders. Think about times when you successfully translated complex business needs into actionable requirements and how you influenced change within teams.
✨Demonstrate Agile Mindset
Since this role involves working in an Agile or DevOps environment, be prepared to discuss your experience managing product backlogs and delivering system improvements. Share specific examples of how you've prioritised tasks and collaborated with cross-functional teams.
✨Highlight User Adoption Strategies
User adoption is key for this role, so come equipped with strategies you've implemented in the past to drive user engagement and improve data quality. Discuss how you’ve helped teams transition from outdated systems to more efficient processes.
