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- Tasks: Lead a passionate team to support pets and their owners in a vibrant community-focused environment.
- Company: Join Blue Cross, a leading animal welfare charity making a real difference.
- Benefits: Enjoy 30 days annual leave, health cash plan, and a supportive work culture.
- Why this job: Make a positive impact on animal welfare while developing your leadership skills.
- Qualifications: Experience in customer service and team management, with a passion for animal welfare.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
The predicted salary is between 25787 - 27886 £ per year.
Contract: Permanent, full time 37.5 hours per week
Salary: £25,787 - £27,886 per annum
Location: Newport NP18 2LH
Closing date: Monday 16th March 2026
Interview date: Tuesday 24th March 2026
We’re looking for a passionate and driven Assistant Manager – Client Services to help lead our work supporting people and pets across our Newport rehoming, advice and behaviour unit. If you have a flair for customer care and a love of animal welfare, this is your chance to make a real difference.
More about the role
Our Newport based centre is at the heart of Blue Cross’s work in South East Wales, providing vital services in a creative, community-focused way. We don’t have kennels or catteries on site, so we think differently to help pets and their people, from running a busy food bank to delivering rehoming and support services for a variety of animals.
As Assistant Manager – Client Services, you’ll be at the forefront of this work. You’ll:
- Lead the client services team to deliver exceptional care from first enquiry through to adoption or other support
- Work closely with the team to assess and admit pets, match them with the right adopters, and guide clients through every step of their journey
- Use data and insights to shape services and continuously improve client experience
- Collaborate with the local leadership team to meet targets and drive pet welfare outcomes
- Be hands-on with day-to-day operations including managing enquiries, prioritising admissions and carrying out practical tasks as they arise
This is a permanent, full-time role, working 37.5 hours per week on a rota that includes 1 in 3 weekends and bank holidays. The working day is from 8.30am to 5.00pm.
About you
You understand what it takes to match pets with new homes and are passionate about delivering an outstanding client experience. With a sharp eye for detail and a drive for improvement, you know how to assess what’s working – and what’s not.
A natural leader, you bring out the best in your team, supporting and coaching them to grow. You're calm under pressure, thrive in busy environments, and communicate clearly with people from all walks of life.
Your resilience and empathy shine through in emotional situations, helping you build trust, handle challenges with care, and create a compassionate, high-performing team.
Knowledge, skills, and experience:
- Experience of working in a rescue welfare environment.
- Significant experience of managing a team.
- Experience in delivering high level customer service.
- Experience of working in a fast-paced environment.
- High standard of verbal and written communication.
- Proven decision-making ability.
- Current full driving licence.
- The ability to demonstrate, understand and apply our Blue Cross Values.
It would be great (but not essential) if you also had:
- Performance management and improvement experience.
- Understanding of safeguarding issues.
- Experience of admission and adoption processes in a rescue environment.
How to apply
Click the apply button below and complete the online application process before the closing date Monday 16th March 2026. We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits:
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Enhanced annual leave entitlement: 30 days plus bank holidays
- Pension scheme with enhanced employer contribution
- Health cash plan
- Life assurance
- Unlimited access to an employee assistance programme
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife
- Recognition scheme
- Annual volunteer days
- Claim for professional fees
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
Assistant Manager - Client Services in Newport employer: Blue Cross
Contact Detail:
Blue Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Client Services in Newport
✨Tip Number 1
Get to know the company inside out! Research Blue Cross and its values, especially how they support animal welfare. This will help you connect your passion for pets with their mission during interviews.
✨Tip Number 2
Practice your interview skills with a friend or in front of a mirror. Focus on showcasing your leadership experience and customer service skills, as these are key for the Assistant Manager role.
✨Tip Number 3
Prepare some thoughtful questions to ask at the end of your interview. This shows your genuine interest in the role and helps you understand how you can contribute to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Blue Cross family.
We think you need these skills to ace Assistant Manager - Client Services in Newport
Some tips for your application 🫡
Show Your Passion: Let your love for animal welfare shine through in your application. We want to see your enthusiasm for helping pets and their people, so share any relevant experiences that highlight your commitment.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We’re looking for someone who understands the nuances of client services, so be clear about how you fit the bill.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us see your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly and can process your application smoothly. Plus, it shows you’re tech-savvy!
How to prepare for a job interview at Blue Cross
✨Know Your Stuff
Make sure you understand the role of Assistant Manager - Client Services inside out. Familiarise yourself with Blue Cross's mission, values, and the specific services they provide. This will help you demonstrate your passion for animal welfare and client care during the interview.
✨Showcase Your Leadership Skills
As a natural leader, be ready to share examples of how you've successfully managed a team in the past. Think about times when you supported and coached team members, especially in high-pressure situations. This will highlight your ability to bring out the best in others.
✨Prepare for Scenario Questions
Expect questions that assess your decision-making skills and how you handle emotional situations. Prepare scenarios where you had to make tough choices or resolve conflicts, particularly in a rescue or welfare environment. This will show your resilience and empathy.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready to ask. Inquire about the team's current challenges or how success is measured in the role. This not only shows your interest but also gives you a better understanding of what to expect if you join the team.