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- Tasks: Lead our Facilities Helpdesk, managing requests and ensuring smooth operations.
- Company: Join Blue Cross, a compassionate charity making a difference in animal welfare.
- Benefits: Enjoy 38 days holiday, health support, and a pension scheme.
- Why this job: Be the key player in enhancing facilities while supporting a great cause.
- Qualifications: Experience in facilities management and knowledge of CAFM systems required.
- Other info: Hybrid role with opportunities for professional development and career growth.
The predicted salary is between 29802 - 34654 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Application Deadline: 25 March 2026
Department: Finance & Resources
Employment Type: Contract / Temp
Location: Victoria animal hospital
Compensation: GBP 29,802 - GBP 34,654 / year
Description:
Contract: 35 hours per week, 12 months fixed term contract
Salary: GBP 29,802 to GBP 34,654 + London Weighting Allowance (LWA) GBP 3,954
Location: Victoria, London, SW1V 1QQ
Closing date: Wednesday 25th March 2026
Interview date: Tuesday 7th April 2026
Are you a proactive problem-solver who thrives in a fast-paced environment? We are recruiting for a Facilities Helpdesk Manager based in Victoria, London. This is a hybrid, fixed term role until March 2026.
More about the role:
In this dynamic position, you will be the driving force behind our Estates and Facilities helpdesk. You'll coordinate both reactive works and planned preventative maintenance, ensuring requests are triaged effectively, urgent issues are resolved swiftly, and service disruptions are clearly communicated to all stakeholders. Day-to-day, you will line-manage and empower a team of two Facilities Administrators, fostering a positive, inclusive, and values-led culture through coaching and training. You'll also act as the crucial bridge between our clinical, retail, and rehoming site teams and our external contractors. This means identifying the right technical experts for the job, deploying them effectively, and closely monitoring their performance against agreed service levels. System management is a key component of this role. You will manage our CAFM system to log and track jobs, analyze data to identify recurring trends, and produce reports that drive better decision-making. Working closely with the Health & Safety team, your vigilance will ensure our spaces remain secure, compliant, and well-maintained while delivering excellent value for money. You will have a deep understanding of CAFM systems and how they can be used and further developed to offer a better service to our internal customers.
About you:
You are a highly organized, service-oriented professional who stays calm and communicates clearly, even when juggling competing priorities or navigating urgent situations. Taking ownership of an issue and seeing it through to resolution is second nature to you. You will have a working knowledge of CAFM or similar service management systems, and know how to get the most out of them to improve our ways of working. You are entirely comfortable diving into systems and data to spot trends, manage contractor performance, and drive continuous improvement. Building strong, professional relationships across a wide variety of teams comes easily to you, backed by a keen, proactive eye for health, safety, and compliance.
Essential Qualifications, Skills, and Experience:
- Experience of managing or coordinating a facilities helpdesk or similar service function.
- Working knowledge of CAFM or comparable service management systems.
- Experience of managing external contractors and monitoring performance against SLAs.
- Understanding of health and safety requirements.
- Experience of using data and reporting to manage workload, performance, or budgets.
- Ability to consistently demonstrate Blue Cross values of compassion, courage and inclusivity.
- Experience of supporting facilities budgets or cost tracking.
- Knowledge of statutory compliance and planned preventative maintenance processes.
Desirable Qualifications, Skills, and Experience:
- Experience working within a multi-site environment.
- Experience working within a charity, healthcare, veterinary or care related environment.
How to apply:
Click the apply button below and complete the online application process before the closing date on Wednesday 25th March 2026. We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits:
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes:
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and personal development support.
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
Facilities Helpdesk Manager employer: Blue Cross
Contact Detail:
Blue Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your experience aligns with their mission, especially around health, safety, and compliance.
✨Tip Number 3
Show off your problem-solving skills during interviews. Share specific examples of how you've tackled challenges in facilities management, particularly with CAFM systems or contractor performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and you’re considered for the role. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Facilities Helpdesk Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Facilities Helpdesk Manager role. Highlight your experience with CAFM systems and managing facilities helpdesks, as this will show us you’re the right fit for the job.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled urgent issues in the past. We love proactive problem-solvers, so share specific instances where you’ve resolved challenges effectively.
Emphasise Team Management Experience: Since you'll be line-managing a team, it’s important to highlight any previous experience you have in coaching or training others. Let us know how you foster a positive and inclusive work culture!
Apply Through Our Website: Don’t forget to apply through our website before the deadline! It’s the best way for us to receive your application and ensures you don’t miss out on this fantastic opportunity.
How to prepare for a job interview at Blue Cross
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of CAFM systems before the interview. Be ready to discuss how you've used these systems in the past, and think of specific examples where you improved processes or resolved issues using data analysis.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled urgent situations or managed competing priorities. Highlight your proactive approach and how you take ownership of issues until they're resolved, as this role requires a strong problem-solver.
✨Communicate Clearly and Confidently
Since you'll be acting as a bridge between various teams, practice articulating your thoughts clearly. Think about how you can convey complex information simply and effectively, especially when discussing service disruptions or contractor performance.
✨Emphasise Team Management Experience
Be ready to talk about your experience in managing teams, particularly in a facilities helpdesk context. Share how you've fostered a positive culture, coached team members, and ensured everyone is aligned with the organisation's values.