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- Tasks: Support daily operations and enhance client services at Victoria Animal Hospital.
- Company: Join Blue Cross, a leading animal welfare charity making a difference for pets and their owners.
- Benefits: Enjoy generous holiday, health support, professional development, and discounts on pet insurance.
- Why this job: Be a vital part of a mission-driven team improving lives, one pet at a time.
- Qualifications: Experience in customer service and staff management; veterinary background is a plus.
- Other info: Dynamic role with opportunities for leadership and community engagement.
The predicted salary is between 31830 - 37012 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Application Deadline: 12 April 2026
Department: Veterinary Services
Employment Type: Permanent - Full Time
Location: Victoria Animal Hospital
Reporting To: Hospital Services Manager
Compensation: GBP 31,830 - GBP 37,012 / year
Description Contract: Permanent, full time (42 hours per week)
Salary: GBP 31,830 - GBP 37,012 p/annum plus GBP 3,954 London Weighting Allowance
Location: Victoria Animal Hospital, London
Closing date: Sunday 12th April 2026
Interview dates: 29th and 30th April 2026
Help us change lives - one pet at a time. Blue Cross is a leading animal welfare charity dedicated to improving the lives of pets and the people who love them. Our veterinary hospitals provide essential care to pets whose owners might otherwise struggle to afford treatment and we’re now seeking a compassionate, organised, and forward-thinking Deputy Hospital Manager to help us continue this vital work.
More about the role
As Deputy Hospital Manager, you will support the Hospital Manager in overseeing all aspects of the hospital's daily operations while contributing to long‑term planning and service development. This role is ideal for someone currently working as a Practice Manager or Head of Receptionist in a clinical setting who is ready to step into a broader, mission‑driven leadership opportunity.
You will provide direct line management for our receptionists, administrators and van drivers, taking responsibility for recruitment, induction, rotas, training and performance management. Ensuring our reception teams deliver consistently excellent service will be central to your role. You will also ensure all financial processes from cashing up to payment plans and debt collection are completed accurately and in line with internal policies and external regulations.
A core part of your responsibilities will be ensuring reception areas operate safely and efficiently, adhering to health and safety requirements, data protection rules and organisational SOPs. You will oversee robust stock control processes for both clinical and non‑clinical items, ensure all non‑clinical complaints are processed appropriately, and work closely with clinical and non‑clinical colleagues to maintain smooth and joined‑up client journeys.
Alongside this, you will provide comprehensive administration services that support our clinical teams in delivering veterinary care to thousands of pets each year. You will act as deputy to the Hospital Manager whenever required and will play an active role in continuous improvement by identifying opportunities to enhance reception and client services, making them more efficient, effective and aligned with the needs of the hospital. Experience in fundraising or events is a valuable advantage and will help strengthen our community engagement efforts.
About you
You’ll be an excellent problem‑solver who thrives in a fast‑paced environment with multiple competing demands. Your ability to prioritise, communicate clearly and delegate with confidence will help you balance the needs of diverse teams. You’ll bring strong leadership experience, ideally from a veterinary or clinical setting and a genuine interest in strategic thinking and shaping future services. Above all, you’ll share our commitment to supporting pets and the people who love them.
Essential qualifications, skills and experience
- Experience in a busy customer facing environment
- Experience supervising or managing staff teams
- Strong communication and conflict resolution skills
- Experience of financial management, including cashing up and reconciliation
Although not essential, it would be great if you also had
- Experience in a hospital, clinic, or veterinary environment
- Experience in staff recruitment, training, and development
- Understanding of animal welfare and client care issues
How to apply
Click the apply button below and complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and personal development support
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
Deputy Hospital Manager - Victoria Animal Hospital employer: Blue Cross
Contact Detail:
Blue Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Hospital Manager - Victoria Animal Hospital
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary field or related sectors. Attend local events or online webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Be ready to discuss how your experience aligns with their mission of improving the lives of pets and their owners.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've managed teams or improved processes in previous roles, especially in a clinical setting.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there.
We think you need these skills to ace Deputy Hospital Manager - Victoria Animal Hospital
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Deputy Hospital Manager role. Highlight your relevant experience in veterinary or clinical settings, and show us how your skills align with our mission at Blue Cross.
Showcase Your Leadership Skills: We want to see your leadership experience shine through! Share examples of how you've managed teams, resolved conflicts, and improved processes in your previous roles. This will help us understand how you can contribute to our hospital's success.
Be Clear and Concise: When filling out your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: Don't forget to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you'll find all the details you need about the role and our amazing benefits there.
How to prepare for a job interview at Blue Cross
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of veterinary services and animal welfare. Familiarise yourself with the specific operations of Victoria Animal Hospital and be ready to discuss how your experience aligns with their mission.
✨Showcase Your Leadership Skills
As a Deputy Hospital Manager, you'll need strong leadership abilities. Prepare examples from your past roles where you've successfully managed teams, resolved conflicts, or improved processes. This will demonstrate your capability to lead effectively in a fast-paced environment.
✨Prepare for Financial Questions
Since financial management is a key part of the role, be ready to discuss your experience with cash handling, reconciliation, and budgeting. Think of specific instances where you’ve ensured accuracy in financial processes and how you can apply that to the hospital's operations.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the hospital's future plans, team dynamics, or how they measure success in client service. This shows your genuine interest in the role and helps you assess if it's the right fit for you.