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- Tasks: Be the welcoming face and organisational backbone of our Rehoming unit, providing exceptional customer service.
- Company: Join Blue Cross, a passionate team dedicated to helping pets in need.
- Benefits: Enjoy 38 days holiday, health support, and professional development opportunities.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Experience in reception, strong communication skills, and a positive mindset.
- Other info: Dynamic role with opportunities for growth and collaboration in a supportive environment.
The predicted salary is between 19993 - 25993 £ per year.
Contract: Permanent, full time
Salary: £23,993 per annum
Location: Manchester, M26 2UH
Closing date: Sunday 15th February 2026
Interview date: 24th & 25th February 2026
Join our team as a Reception and Administration Assistant at our Rehoming, advice & behaviour unit in Greater Manchester! Are you passionate about providing exceptional customer service and administrative support that makes a real difference? Here’s your chance to become an integral part of our Blue Cross family, where you’ll play a crucial role in delivering our mission to help more pets in need.
More about the role
Based in our high street location since 2018, we are perfectly placed to support our local community and surrounding areas. Our foster-based care and Home Direct scheme ensures animals find loving homes without the stress of kennels. This means that we do not usually have pets staying onsite overnight and our roles may not include daily pet care, but no two days are ever the same. As our Reception and Administration Assistant, you’ll be the welcoming face and organisational backbone of our Rehoming, advice & behaviour unit. From greeting clients with a warm smile to ensuring our administrative processes run smoothly, you’ll be at the heart of everything we do. In this role, you’ll engage with clients in person, over the phone, and through digital channels, providing them with non-judgemental support and assistance. You’ll maintain a clean and inviting front of house environment, ensuring all materials are up-to-date and in line with Blue Cross branding. You’ll manage administrative tasks efficiently, including stock management, pet movement coordination, and cash handling. Your collaboration with colleagues across departments will be essential as you work together to deliver outstanding client service and optimise administrative processes. Collecting and analysing visitor feedback, you’ll continuously strive for excellence and contribute to the training and development of team members and volunteers, sharing your expertise and fostering growth. This role is available on a permanent, full-time basis working 37.5 hours a week across 5 days. This is across a 2 week rota outlined below:
- Week 1: Monday, Tuesday, Thursday, Friday
- Week 2: Monday, Tuesday, Wednesday, Friday, Saturday, Sunday
If you excel in an environment where you can see the difference you make every day, then this is the role for you. Interested? Then apply and let’s work together to see if this is the role for you.
About you
We’re looking for someone who demonstrates empathy, resilience, and a positive mindset, even in emotionally charged environments. Thriving in a diverse, fast-paced environment, you enjoy taking on new challenges and excel in problem-solving, organisation, and attention to detail.
Knowledge, skills, and experience
- Experience in delivering high level reception service in a fast paced and often emotional environment.
- Good standard of verbal and written communication.
- Experience of dealing with the public, managing enquiries by phone, email enquiries and face-to-face.
- Strong administration skills, including the use of computerised systems.
- Experience of handling and managing cash and spreadsheets.
- Current full driving licence.
It would be great (but not essential) if you also had:
- NVQ Level 2 or 3 in Customer Care
- Experience of working in a similar role or working in a pet welfare role/environment.
- Experience working with volunteers.
- Experience of working with the public
- Experience of public speaking
- An understanding for the voluntary sector
- Experience of working in a team and mentoring others
- Understanding of safeguarding issues.
For more information about this rewarding role, please take a look at the attached job description.
How to apply
Click the apply button below and complete the online application process before the closing date on Sunday 15th February 2026. We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes:
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and personal development support.
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
Reception and Administration Assistant in Denton employer: Blue Cross
Contact Detail:
Blue Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception and Administration Assistant in Denton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Blue Cross. Understand their mission and values, and think about how your skills can contribute to their goals. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service experience and how you've handled challenging situations in the past. Confidence is key!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you’re serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the position!
We think you need these skills to ace Reception and Administration Assistant in Denton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service and animal welfare shine through. We want to see how much you care about making a difference in the lives of pets and their owners!
Tailor Your CV: Make sure your CV highlights relevant experience, especially in reception and administration roles. We love seeing how your skills match what we’re looking for, so don’t be shy about showcasing your strengths!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits there!
How to prepare for a job interview at Blue Cross
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Reception and Administration Assistant. Familiarise yourself with the key tasks like greeting clients, managing enquiries, and handling cash. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for clients. Think about situations where you’ve handled difficult inquiries or provided support in emotional environments, as this will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
Being organised is crucial for this position. Bring along examples of how you've managed administrative tasks efficiently in previous roles. You could even mention specific tools or systems you've used to keep things running smoothly, which will show that you're ready to hit the ground running.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
