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For Companies At a Glance
- Tasks: Lead CRM projects to enhance customer engagement and improve system performance.
- Company: Join Blue Cross, a purpose-driven organisation making a real difference.
- Benefits: Generous holiday, health support, professional development, and a positive work environment.
- Why this job: Make a meaningful impact while working with innovative CRM technologies.
- Qualifications: Experience in project management and CRM implementations is essential.
- Other info: Enjoy hybrid working and excellent career growth opportunities.
The predicted salary is between 51000 - 55000 £ per year.
We are looking for a CRM Project Manager to join our Enterprise Solutions Team on a fixed-term contract, ending March 2027. This is a great opportunity to play a key role in delivering CRM projects that will provide robust, future-focused solutions to support customer-centric engagement across Blue Cross, benefitting our supporters, clients and customers alike.
More about the role
Reporting to the Head of Enterprise Solutions and working closely with colleagues and strategic partners, you will be instrumental in improving the accessibility, availability, performance and security of our CRM products. You will take ownership of project objectives agreed by the Project Steering Group and provide clear vision, leadership and direction to the project team throughout the programme lifecycle. This will include planning, monitoring and evaluating work, taking responsibility for performance and ensuring that any required improvements are identified and delivered. You will ensure projects are effectively controlled through strong project planning, scope management, resourcing and financial oversight. A key part of the role will involve producing timely, accurate reporting and escalating progress, risks and issues to senior stakeholders within the project governance structure. You will coordinate and organise project and organisational resources, build strong working relationships across departments and geographies, and confidently manage changing goals and requirements, responding proactively to both challenges and opportunities as they arise. Collaboration will be central to your success, as you engage positively with initiative leads, subject matter experts, delivery partners, the CRM Steering Group, CRM Leads and the CRM Process Change Analyst. You will also act as a champion for positive organisational change through the Central Platform programme.
About you
Essential qualifications, skills and experience
- Proven experience as a Senior Project Manager, working to time, budget and specification constraints.
- Thorough understanding of risk management.
- Considerable experience working in CRM implementations, emerging Microsoft CRM technologies and best practice.
Although not essential, it would be great if you had;
- Prince 2 Practitioner, Agile PM or PMP certification.
- Understanding of website integration and digital marketing.
- Background in systems support, database management or MI reporting.
If you’re looking for a role where you can make a meaningful difference every day and where your contribution is genuinely valued, we would love to hear from you.
How to apply
Click the apply button below and complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and personal development support.
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
CRM Project Manager employer: Blue Cross
Contact Detail:
Blue Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Project Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the CRM space and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its CRM projects thoroughly. Be ready to discuss how your experience aligns with their goals, and don’t forget to have some questions of your own to show your interest.
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies of past CRM projects you've managed. This will give you a tangible way to demonstrate your expertise and problem-solving abilities during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Blue Cross.
We think you need these skills to ace CRM Project Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the CRM Project Manager role. Highlight your relevant experience in project management and CRM implementations, as this will show us you’re a perfect fit for the position.
Showcase Your Skills: Don’t forget to emphasise your skills in risk management and project planning. We want to see how you’ve successfully managed projects in the past, so include specific examples that demonstrate your expertise.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: Remember to apply through our website before the deadline! This ensures your application gets to us directly and helps us keep track of all applicants efficiently.
How to prepare for a job interview at Blue Cross
✨Know Your CRM Inside Out
Make sure you have a solid understanding of CRM systems, especially the ones mentioned in the job description. Brush up on your knowledge of Microsoft CRM technologies and be ready to discuss how you've successfully implemented CRM projects in the past.
✨Showcase Your Project Management Skills
Prepare to highlight your experience with project management methodologies like Prince 2 or Agile. Be ready to share specific examples of how you've managed projects within time, budget, and scope constraints, and how you handled risks and challenges.
✨Demonstrate Collaboration and Leadership
Since this role involves working closely with various teams, think of examples that showcase your ability to build strong relationships and lead diverse groups. Be prepared to discuss how you've engaged with stakeholders and driven positive change in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific project scenarios. Think about potential challenges you might face in this role and how you would address them. This will show your proactive approach and problem-solving skills.
