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- Tasks: Support our team, keep the shop vibrant, and ensure every customer feels welcome.
- Company: Join Blue Cross, a charity making a difference for pets and their families.
- Benefits: Enjoy wellbeing support, 24/7 GP access, pension scheme, and retail discounts.
- Why this job: Make tails wag while gaining valuable retail experience in a fun environment.
- Qualifications: Retail experience with supervisory skills and a passion for pets and people.
- Other info: Flexible zero hours contract with opportunities to lead and inspire volunteers.
The predicted salary is between 11 - 16 £ per hour.
Contract: Zero Hours
Salary: £13.69 p/hour
Location: High Street, Tewkesbury and High Street, Cheltenham
Closing date: Sunday 8th March 2026
Interview date: Interviews will be arranged as applications are received
Love pets? Love people? Come and join our team! Our Blue Cross charity shops in Tewkesbury and Cheltenham are looking for a friendly Cover Supervisor to help keep things running smoothly, covering the management team on a zero hours contract. We rely on generous donations from our community where every sale helps pets and the families who love them in times of need. By supporting our shop, you’ll be making tails wag and hearts happy every single day!
More about the role
Customer service is at the heart of everything we do. You’ll ensure every visitor feels welcome – two-legged or four! – and that the shop is a friendly, inviting place to browse. You’ll also champion Blue Cross and the incredible work we do for pets and people whenever the opportunity arises. On the sales side, you’ll encourage Gift Aid sign-ups, process donations, price items to maximise fundraising, and keep the shop floor looking its best. From eye-catching window displays to tidy rails and shelves, you’ll make sure everything is attractive, safe, and ready to sell. You’ll also lead and support our amazing team of volunteers, helping the day run smoothly while keeping the atmosphere positive and fun. We are currently struggling for volunteers so your leadership and energy will be key in motivating and supporting the team.
About you
You’ll bring retail experience, ideally with some supervisory or management experience, and you’re confident dealing with all kinds of customers. Flexibility is key – shifts vary, so you’ll need to jump in when needed. You’re organised, practical, and ready to embrace whatever the day brings.
Your key responsibilities:
- Support and motivate our fantastic volunteers
- Make every customer feel welcome (dogs included!)
- Keep the shop floor looking great and well-stocked
- Ensure donations are processed, priced, and ready to sell
- Bring energy, organisation, and a sense of humour to every shift
How to apply
Click the apply button below and complete the online application process before the closing date. Applications will be reviewed as we receive them and interviews arranged accordingly. We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes:
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Pension scheme with enhanced employer contribution
- Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
Retail Cover Supervisor (Zero Hours) - South West in Cheltenham employer: Blue Cross
Contact Detail:
Blue Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Cover Supervisor (Zero Hours) - South West in Cheltenham
✨Tip Number 1
Get to know the Blue Cross mission! When you understand what we stand for, you can show genuine passion during your interview. Share how your values align with ours and how you can contribute to making tails wag!
✨Tip Number 2
Practice your customer service skills! Since this role is all about making every visitor feel welcome, think of examples from your past experiences where you’ve gone above and beyond for customers. We love hearing those stories!
✨Tip Number 3
Show off your leadership vibe! As a Cover Supervisor, you’ll be motivating volunteers, so come prepared with ideas on how to keep the team engaged and happy. We want to see your energy shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed quickly. Plus, it shows you’re keen and ready to jump in as soon as possible!
We think you need these skills to ace Retail Cover Supervisor (Zero Hours) - South West in Cheltenham
Some tips for your application 🫡
Show Your Passion for Pets: When you're writing your application, let your love for pets shine through! Mention any experiences you've had with animals or how you connect with people who share that passion. We want to see that you care about the work we do at Blue Cross.
Highlight Your Retail Experience: Make sure to showcase your retail experience, especially if you've had supervisory roles before. Talk about how you've motivated teams or handled customer service situations. We’re looking for someone who can lead our volunteers and keep the shop buzzing!
Be Organised and Flexible: Since this is a zero hours contract, flexibility is key! In your application, mention how you adapt to changing situations and stay organised. We need someone who can jump in whenever needed and keep things running smoothly.
Apply Through Our Website: Don’t forget to hit that apply button on our website! It’s the easiest way for us to receive your application. Plus, it shows you’re keen to join our team and support the amazing work we do for pets and their families.
How to prepare for a job interview at Blue Cross
✨Know the Mission
Before your interview, take some time to understand Blue Cross's mission and values. Familiarise yourself with their work for pets and people, as this will help you connect with the interviewers and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since customer service is at the heart of the role, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can make every visitor feel welcome, including those furry friends!
✨Demonstrate Leadership Qualities
As a Cover Supervisor, you'll be leading volunteers. Be ready to discuss your leadership style and share specific instances where you've motivated a team or handled challenges effectively. Highlight your ability to create a positive atmosphere.
✨Be Flexible and Organised
Flexibility is key in this role, so come prepared to discuss how you handle varying shifts and unexpected situations. Share your strategies for staying organised and ensuring the shop floor remains inviting and well-stocked.