At a Glance
- Tasks: Match pets with loving homes and support their new owners throughout the adoption process.
- Company: Join Blue Cross, a leading pet welfare charity making a real difference.
- Benefits: Enjoy generous holiday, wellbeing support, and professional development opportunities.
- Other info: Work in a supportive environment with great career growth potential.
- Why this job: Make a positive impact on pets' lives every day in a rewarding role.
- Qualifications: Experience in customer service and knowledge of pet welfare is essential.
Contract: Permanent, 37.5 hours per week
Salary: £24,976 - £26,793 per annum
Location: Kimpton, Hertfordshire, SG4 8EU
Closing date: Sunday 19th July 2026
Interview date: 27th - 31st July 2026
We are recruiting an Adoptions Coordinator for our Rehoming & Fostering team at our Rehoming centre in Hertfordshire. This is an important and critical role at Blue Cross, ensuring pets in our care are suitably matched with their new owners and rehomed as quickly as possible, so that they spend as little time with us, and we can help more pets.
More about the role:
- As an Adoptions Coordinator, you will ensure the adoption process is thorough, efficient and follows internal guidelines, moving assessed pets to new homes as quickly as possible.
- Working closely with Pet Welfare Assistants at the Centre and other Adoptions and Admissions Coordinators across the Rehoming and Fostering network, you will be making key decisions proactively managing our pool of homes, matching each pet with the perfect adopter, and providing post adoption support when required.
- This is a permanent role, consisting of 37.5 hours per week and working 1 in 3 weekends; when working a weekend, the Thursday and the following Monday will be rest days.
If you excel in an environment where you can see the difference you make every day, then this is the role for you. Interested? Then apply and let’s work together to see if this is the role for you.
About you:
- You will be an excellent communicator and have experience of working in a client facing role in a similar, animal related environment.
- You will have good knowledge of pet welfare as this is required to ensure the adoption process is successful.
- You will be able to quickly assimilate information, be competent at accurately recording information while also conducting conversations with clients and stakeholders.
- With a client focused approach, you will be able to make decisions when under pressure and possibly, at times, without input from others.
- You will have a problem-solving mindset which allows you to pragmatically look for solutions to issues.
- You need to prioritise, especially when it comes to making decisions on the adoption of pets.
- You will know what it is like to work in an emotionally charged environment and have excellent ‘bounce back ability’ and resilience.
- You will be emotionally intelligent, showing empathy and knowing how to support clients and colleagues.
Knowledge, skills, and experience:
- Demonstrable understanding and experience of matching considerations for pets and homes.
- Experience working or volunteering in a pet welfare role.
- Working knowledge of cat, dog, and small animal behaviour.
- Significant experience in delivering high level customer service in a fast paced and often emotional environment.
- Good questioning skills with the ability to gather information and distil the important points.
- Experience of building relationships and rapport with customers.
- High standard of verbal and written communication.
- Good literacy and numerical skills.
- Proven decision-making ability.
- Strong administration skills, including the use of computerised systems.
- Current full driving licence.
It would be great (but not essential) if you also had:
- Experience working with volunteers.
- Client relationship management experience.
- An understanding of safeguarding issues.
How to apply:
Click the apply button below and complete the online application process before the closing date on Sunday 19th July 2026. We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits:
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays).
- Programmes for physical and mental wellbeing support.
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family.
- Health cash plan.
- Unlimited access to an employee assistance programme.
- Pension scheme with enhanced employer contribution.
- Professional fees paid with Continuing Professional Development and personal development support.
- Life assurance.
- 20% discount on Pet Plan pet insurance.
- Enhanced family friendly policies.
- Recognition scheme.
- Annual volunteer days.
- Charity worker discounts across a variety of retailers.
Adoption Coordinator employer: Blue Cross
Blue Cross is an exceptional employer, dedicated to creating a supportive and fulfilling work environment for its employees. Located in the heart of Hertfordshire, the role of Adoption Coordinator offers not only a competitive salary but also a generous benefits package that includes extensive holiday entitlement, wellbeing support, and opportunities for professional development. With a strong focus on employee happiness and a culture that values resilience and empathy, Blue Cross empowers its staff to make a meaningful impact in the lives of pets and their new families.
