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- Tasks: Support our retail team with customer service and stock management in a vibrant charity shop.
- Company: Join Blue Cross, a leading charity dedicated to caring for over 40,000 animals each year.
- Benefits: Enjoy flexible hours, competitive pay, wellbeing support, and discounts at various retailers.
- Why this job: Make a real impact in your community while working in a fun, supportive environment.
- Qualifications: Previous retail experience and strong customer service skills are essential.
- Other info: This is a zero-hours contract, offering flexibility based on shop needs.
Join to apply for the Retail Cover Supervisor (Zero Hours) – Hythe role at Blue Cross UK
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Join to apply for the Retail Cover Supervisor (Zero Hours) – Hythe role at Blue Cross UK
Location: Hythe
Application Deadline: 10 August 2025
Department: Fundraising, Comms & Engagement
Location: Hythe
Compensation: £13.69 / hour
Description
Contract: Zero Hours Contract
Salary: £13.69 p/hour
Location: Hythe, Southampton
Closing date: 10th August 2025
Charity shops are the in-place to shop and in 2025 and we’re just getting started with our brand new shop in Hythe, Southampton! By joining our team in the heart of the Waterside, you will be a part of establishing this shop within the local community and keeping people and their pets at the heart of everything that we do.
More about the role
Our shops are buzzing hubs in the heart of their communities loved by our fantastic customers and supported by generous donations. Every purchase helps us continue our vital work, caring for over 40,000 animals each year through our rehoming, veterinary, and education programmes.
As a Standby Shop Assistant, you will step in to provide essential support to our instore teams, ensuring we have enough cover to keep our shop running smoothly.
You will assist with customer service, stock management, and general shop duties. With our shops open Monday to Saturday from 09:00 to 17:00 and you will help us maintain high standards of service and presentation. You will work alongside a dedicated team of staff and volunteers in a role that is both flexible and impactful.
This is a zero-hours contract, which means your hours will vary based on the shop’s needs. We are committed to paying the National Living Wage, which is currently £12.21 per hour. For this role, the total hourly rate is £13.69, including additional elements like holiday pay.
If you are excited about making a difference in a busy, supportive environment, we would love to hear from you!
Internally this role is known as a Standby Shop Assistant.
About you
We are looking for someone who:
· Has previous experience working in a retail environment.
· Is proficient in cash handling and reconciliation.
· Has supervisory experience.
· Thrives in a customer-facing environment.
· Possesses computer literacy and administration skills.
It would also be great if you have experience:
· Managing volunteers.
How to apply
Click the apply button below and complete the online application process before the closing date. Applications will be reviewed as we receive them and interviews arranged accordingly. We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Pension scheme with enhanced employer contribution
- Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please visit the \’why work for us\’ page on our website.
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Retail Cover Supervisor (Zero Hours) - Hythe employer: Blue Cross UK
Contact Detail:
Blue Cross UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Cover Supervisor (Zero Hours) - Hythe
✨Tip Number 1
Familiarise yourself with Blue Cross and their mission. Understanding their values and the impact they have on animal welfare will help you connect with the team during your interview.
✨Tip Number 2
Highlight your retail experience in conversations. Be ready to share specific examples of how you've handled customer service challenges or managed stock effectively in previous roles.
✨Tip Number 3
Demonstrate your flexibility and adaptability. Since this is a zero-hours contract, showing that you're willing to take on various tasks and can adjust to changing needs will make you stand out.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and what the hiring managers are looking for, giving you an edge in your application.
We think you need these skills to ace Retail Cover Supervisor (Zero Hours) - Hythe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail experience, especially any supervisory roles. Emphasise skills like cash handling, customer service, and teamwork, as these are crucial for the Retail Cover Supervisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working in a charity environment. Mention specific experiences that demonstrate your ability to manage volunteers and provide excellent customer service.
Highlight Flexibility: Since this is a zero-hours contract, emphasise your flexibility and willingness to adapt to varying hours. Mention any previous experience in similar roles where you had to adjust your schedule.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Blue Cross UK
✨Show Your Retail Experience
Make sure to highlight your previous experience in retail during the interview. Discuss specific roles you've held, your responsibilities, and how you contributed to the success of the team. This will demonstrate your understanding of the retail environment and your ability to thrive in it.
✨Emphasise Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've provided excellent customer service in the past. Talk about any challenges you faced and how you resolved them, showcasing your problem-solving skills and dedication to customer satisfaction.
✨Demonstrate Teamwork and Leadership
As a Retail Cover Supervisor, you'll be working with both staff and volunteers. Share experiences where you've successfully led a team or collaborated with others to achieve a common goal. This will show that you can manage and motivate a diverse group of people effectively.
✨Prepare Questions About the Role
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the shop's operations, team dynamics, or community involvement. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
