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- Tasks: Connect pet owners with vital care, triage cases, and manage essential admin tasks.
- Company: Join a compassionate team at Blue Cross, dedicated to animal welfare.
- Benefits: Enjoy 38 days holiday, pension scheme, and wellness support.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Hybrid working after training, with excellent career development opportunities.
The predicted salary is between 22394 - 25000 £ per year.
Contract: Permanent, hybrid, 35 hours per week.
Salary: £22,394
Location: Bury M26 2UH
Closing date: 26/01/2026
Interview date: 04/02/2026
About The Role
As a Customer Support Representative, you will act as the compassionate gateway to our services, connecting worried pet owners with the life-saving care they need. You will be the first point of contact via telephone, email, and webchat, helping to triage cases to ensure that animal welfare is always prioritised. Your day will be fast-paced and varied. You will gather key information to help prioritise the most urgent cases, working closely with our Veterinary Surgeons and Nurses to ensure critical animals are seen quickly. Alongside this, you will manage the essential administration that keeps our hubs running, booking appointments, processing payments, and ensuring every conversation is accurately recorded on our database.
This role requires both efficiency and heart. You will often speak to owners who are distressed or facing financial hardship, so the ability to listen without judgement is vital. By delivering exceptional customer service with empathy and composure, you will ensure every client feels supported during what can be a stressful time.
Initially you will be office based. Once you have completed your training period you will be able to work a hybrid pattern consisting of 3 days in the office and 2 days working from home.
Working Hours
The Blue Cross veterinary services call hub operate six days a week, Monday to Friday (08:00-18:30) and Saturday (09:00-17:00). All Veterinary Services Call Handlers work on a rota basis, which includes coverage on Saturdays and bank holidays. On rare occasions, due to the nature of the work at Blue Cross and the requirements of this role, there may be a need to extend working hours to accommodate increased workload demands.
About You
You are a resilient and empathetic communicator who genuinely wants to help people and their pets. Because our clients are often facing financial hardship or emotional distress, you have the ability to listen without judgement, remaining calm and professional even in challenging conversations. You need to be comfortable working on your own as well as collaboratively.
We are looking for someone who is reliable, efficient, and proactive. You will be comfortable working in a collaborative team environment, ready to adapt to the changing needs of a busy veterinary hub. You don’t just follow a script; you use your problem-solving skills and initiative to find the best outcome for both the pet and the owner.
Essential Qualifications, Skills, And Experience
- Excellent communication skills, both verbal and written.
- A good level of IT literacy with the ability to learn new systems.
- Ability to remain calm under pressure.
- Strong problem-solving skills.
- Ability to demonstrate understanding and application of Blue Cross values.
- A good level of resilience.
Desirable Qualifications, Skills, And Experience
- Experience in handling challenging customer situations with empathy and composure.
- Experience of call handling in a work environment, such as a call centre.
- Proven track record of providing exceptional customer service.
- Knowledge of using CRM/database systems.
- Familiarity with the charity and voluntary sector.
How to apply
Click the apply button below and complete the online application process before the closing date on Monday 26th January 2026. As part of the interview process, you’ll participate in a competency-based interview, a phone simulation exercise, and have the chance to shadow a team member to get a firsthand look at the role.
We reserve the right to close this vacancy early should we receive an overwhelming response.
Benefits
Blue Cross benefits
Our Generous Benefits Package Includes:
- 38 days per year, increasing to 43 with service (including bank holidays). For part-time roles, holiday entitlement is calculated pro-rata.
- Pension scheme with enhanced employer contribution.
- Life assurance.
- Unlimited access to an employee assistance programme.
- Programmes for physical and mental wellbeing support.
- Free access to GP via MetLife.
- Recognition scheme.
- Annual volunteer days.
- Claim for professional fees.
- Charity worker discounts across a variety of retailers.
We want you to feel valued and supported throughout your career with us. For more details on our benefits and to see how we invest in our team, visit the "Why Work for Us" page on our website.
Customer Support Representative in Radcliffe employer: Blue Cross UK
Contact Detail:
Blue Cross UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative in Radcliffe
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Blue Cross and their values. This will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your empathy skills! Since you'll be dealing with distressed pet owners, think of scenarios where you can demonstrate your ability to listen and respond compassionately. Role-playing with a friend can really help!
✨Tip Number 3
Prepare for the unexpected! The interview might include a phone simulation exercise, so be ready to think on your feet. Brush up on your problem-solving skills and stay calm under pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Blue Cross.
We think you need these skills to ace Customer Support Representative in Radcliffe
Some tips for your application 🫡
Show Your Empathy: As a Customer Support Representative, empathy is key! Make sure to highlight your ability to listen without judgement and support clients during tough times. Share examples of how you've helped others in distress.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We want to see your communication skills shine through, so avoid jargon and make it easy for us to understand your experience.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your responses to match the job description. Show us how your skills and experiences align with what we’re looking for in a Customer Support Representative.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our values there!
How to prepare for a job interview at Blue Cross UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Support Representative. Familiarise yourself with the key tasks like triaging cases and managing appointments. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Since you'll be dealing with distressed pet owners, it's crucial to convey your empathetic nature during the interview. Share examples from your past experiences where you've handled challenging situations with compassion. This will highlight your ability to connect with clients on a personal level.
✨Practice Problem-Solving Scenarios
Prepare for competency-based questions by practising how you would handle specific customer scenarios. Think about times when you've had to think on your feet or resolve conflicts. Being able to articulate your problem-solving skills will set you apart from other candidates.
✨Familiarise Yourself with the Company Values
Understanding and aligning with the values of the organisation is key. Research Blue Cross and their mission to ensure animal welfare. During the interview, express how your personal values align with theirs, showing that you're not just looking for a job, but a place where you can contribute meaningfully.
